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K691
K691
Level 1: Cadet
April

Playing a rented movie on my iPhone

Getting an error
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Greg_Buch
Support Team
Support Team
April

Re: Playing a rented movie on my iPhone

In response to K691

Hi K691, I hope this is sorted out for you soon. What's the error message you're receiving?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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K691
K691
Level 1: Cadet
April

Re: Playing a rented movie on my iPhone

In response to Greg_Buch
Playback error
Content tree response invalid (no key for: na)
With an option to click ok
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Jimmy-Lo
Support Team
Support Team
April

Re: Playing a rented movie on my iPhone

In response to K691

Very sorry to read about your BigPond Movies issues.

 

I recommend you try the BigPond Movies team via 1800 502 502 from 1pm - 10 pm AEST (Open 7 days) or via email boxofficesupport@telstratv.com.

Please let us know how you go and do reach out if you have any other questions or concerns.

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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K691
K691
Level 1: Cadet
April

Re: Playing a rented movie on my iPhone

In response to Jimmy-Lo
Thanks so much Jimmy Smiley Happy I will email them
Kathy (extremely frustrated)
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Jimmy-Lo
Support Team
Support Team
April

Re: Playing a rented movie on my iPhone

In response to K691

You are very welcome @K691

 

Thanks for your time and please reach out again if you need us.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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