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AB_ONE
Level 1: Cadet

Problems with Big pond movies App on LG smart TV

Hi - newbie here. Hopefully I am posting to correct board. Started having problems with the Bigpond Movie App on LG Smart TV just recently. Looks like the app may have been updated recently and now has issues. I now get the message "The Request cannot be processed. Please try again" when trying to scroll through movies to select. It then aborts the app . TV is LG 55LW6500. Anybody had similar problems and can suggest how to resolve - it is most annoying as it was working perfectly previously. 

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11 REPLIES 11
Support Team
Support Team

Re: Problems with Big pond movies App on LG smart TV

Hi AB_ONE,

 

Welcome to CrowdSupport Smiley Happy 

 

Best team to assist with this one for you is our BigPond Movies Support team on 1800502502.

Open from 9:30am-11pm EST Monday to Friday, 11am-11pm EST Saturday, and 12pm-11pm EST Sunday. 

 

Ivan

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Seanlc
Level 2: Rookie

Re: Problems with Big pond movies App on LG smart TV

I was a regular Bigpond Movies user and I am also getting these messages all the time. 

 

The request cannot be processed. Try again. Tis definately only started after recent upgrade to the Bigpond Movies App.

 

Have you had your problem resolved?

Fizbain
Level 1: Cadet

Re: Problems with Big pond movies App on LG smart TV

I have the same issue with the bigpond app after the latest update.

I have reset my tv to factory defaults and reset my modem/router and nothin has helped.

 

The app looks different to how it used to look and it fails every time i try to access latest releases.

 

Any help would be great.

Support Team
Support Team

Re: Problems with Big pond movies App on LG smart TV

Heya Fizbain,

As Ivan has stated earlier within the thread, the best thing to do would be to contact BigPond Movies Support Team via 1800 502 502.

The team are open from 9:30am-11pm EST Monday to Friday, 11am-11pm EST Saturday, and 12pm-11pm EST Sunday


Hope this helps. Smiley Happy

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Jai-lyn
Level 1: Cadet

Re: Problems with Big pond movies App on LG smart TV

I have exactly the same problem and I have been liaising with Bigpond Movies Help for weeks. They are aware of the problem and have now had 2 dates for rectification, which have been and gone without any progress.

 

I was advised to do a factory re-set, which failed to fix the problem. I was also advised to do a uninstall/resinstall on the Bigpond Movie app. I've repeatedly asked for instruction on how to do this, as the factory re-set automatically reinstalls the app. Can someone assist me on how to go about this on an LG Smart TV, Model: 55LW6500-TA, please?

 

Cheers,

Jai

 

Community Manager Community Manager
Community Manager

Re: Problems with Big pond movies App on LG smart TV

I don't have a lot of experience with Smart TVs so am unsure how the apps/resets work. I can pass on feedback about the app to the BigPond Movies team but as far as getting an update on the progress of this fix or gaining assistance with uninstalling/re-installing the app you will need to contact the BigPond Movies Help team.

 

Alternatively, for assistance with how to manage apps on the TV you could probably also contact LG directly.

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Flounder
Level 1: Cadet

Re: Problems with Big pond movies App on LG smart TV

Is there any update on this issue? I reported the problem to BigPond Movies support back in March but have had no progress or updates since then. When I call them back I am simply told that they are working through fixes and someone will get in touch. For obvious reasons, this does not inspire me with confidence...
Support Team
Support Team

Re: Problems with Big pond movies App on LG smart TV

Hi Flounder, 

It would be worth contacting BigPond Movies directly. To save you the phone call, you can send them an email: help@bigpondmovies.com

 

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Rauc0us
Level 1: Cadet

Re: Problems with Big pond movies App on LG smart TV

The questions above are all based upon the fact that the streaming service attempts to renew its location/address every 60 minutes. Your LG tv does not allow this and assigns a new address every time the streaming service requests it. See DDOS and other spam/spoof adress attacks if you are interested. It is a Bigpond issue that can be fixed by deleting the multiple addresses accumulated by this micromanaging shortcoming, but if the help centre is closed for the night so are your chances of a quick fix.
Hi Bigpond....I'm still waiting Smiley Tongue
af6
Level 1: Cadet

Re: Problems with Big pond movies App on LG smart TV

It is now 2017. A few months ago bigpond stopped working on LG smart tv when I had been using it regularly. Rang support & was told couln't fix this known error. Tonight tried again & asked to login. Has taken 45mins & still not there as have to wait a long time between each move on keypad.
af6
Level 1: Cadet

Re: Problems with Big pond movies App on LG smart TV

Whoops, was the batteries in remote. was so used to it not workin i incorrectly assumed still had a problem.
will enjoy a movie now.

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