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Charlie_Dale
Level 1: Cadet

Telstra TV -can't pay for bigpond movie rental using my credit card

Hi,

 

I have entered my Credit Card details in to my bigpond movie account as another method of payment. Checked to see if it was accepted. It was. When I go to rent a movie my credit card is not listed as a choice to be my preferred method of payment. Only my <email address removed to protect your privacy> id is listed. How do I fix this. Thank you.

Regards,

Charles Di Lisio

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3 REPLIES 3
Rob1989
Level 1: Cadet

Re: Telstra TV -can't pay for bigpond movie rental using my credit card

I’m having a similar problem I’m unable to purchase at all everyone I click on rent sd or rent HD it does nothing have tried resetting my Telstra tv but still unable
Support Team
Support Team

Re: Telstra TV -can't pay for bigpond movie rental using my credit card

Hi,

sorry to read that you are having difficulty renting BigPond Movies. Please have a chat with our BigPond Movies support team, 1800 502 502, so this can be investigated.

-Ern

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Melvin63
Level 1: Cadet

Re: Telstra TV -can't pay for bigpond movie rental using my credit card

I am now unable to rent movies too. I rented one only yesterday with no issue. I am also unable to call the support number as it is now shut for the day. Did anyone have any success solving this issue?

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