Wens1
Level 1: Cadet

Transaction error

 I’m getting an error message in Telstra Box office: We’re sorry, there appears to have been an error with your transaction. Please try again  

It should bill directly to the account.

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8 REPLIES 8
bmk_31
Level 1: Cadet

Re: Transaction error

Am literally having the same problem right now, how frustrating it is.
Allicatt1985
Level 1: Cadet

Re: Transaction error

I have the same problem I have been on hold for 30mins so far! 😡😡😡
Allicatt1985
Level 1: Cadet

Re: Transaction error

So there’s apparently and outage and everyone is having trouble buying and renting the only advice they could give was try again later 🙄 they didn’t have an ETA on when it would be back up either.
PrincessMel9
Level 1: Cadet

Re: Transaction error

Me too and cannot get onto support
singo797
Level 1: Cadet

Re: Transaction error

Got the same error, on phone to bigpond but no answer after 15 minutes
Kfcrz
Level 1: Cadet

Re: Transaction error

We are having the same error message so frustrating 🤦🏽‍♀️
PaulieP
Level 1: Cadet

Re: Transaction error

Same issue here.
Have tried logging off and on again - no love.
This did occur in January as well. Was an error Telstra end.
Support Team
Support Team

Re: Transaction error

Hey PaulineP,

 

I am sorry to hear of the issues when using this Box Office service and apologise for any inconvenience this has caused Smiley Sad We were aware of an issue last evening that was resolved late in the evening and should have this service working correctly at the present time. 

 

Let us know if you are able to use this service correctly again. 

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