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Angela83
Level 1: Cadet

Wrong movie downloaded

Last night I watched the trailer for The Girl in the Spider's Web and then rented the standard version but when I went to play the movie I found that a completely different movie (one which I had never heard off and wouldn't be interested in, Hotel Artemis) had been downloaded instead! I rang Telstra this morning to ask them for a refund which they said that they would do but I really would like to know how it is possible for this to happen. When I asked the young lady at Telstra she said that she couldn't say as she had never heard of this happening before! Am I the only person in Australia that this has happened to? I would really appreciate some feedback about this! Thanks.

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4 REPLIES 4
Support Team
Support Team

Re: Wrong movie downloaded

Hi @Angela83

 

Very sorry to read about your BigPond movies issues. This is unusual to say the least.

 

Although this is the first time I have heard of this matter occurring I would also be interested to know of anyone else who has experienced this issue.

 

Thanks for your time and please do reach out again if you need us.

 

- Jimmy

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Level 21: Augmented
Level 21: Augmented

Re: Wrong movie downloaded

@Angela83 I have never heard of this happening before. I hope that the lady you spoke to also referred it to the appropriate channels, in needs to be investigated.

Hot pineapple donut and a cuppa.... Mmmmmm
Angela83
Level 1: Cadet

Re: Wrong movie downloaded

Thanks Jimmy, it would be nice to know that it has happened to someone else! I am worried about renting movies in case it happens again!
Angela83
Level 1: Cadet

Re: Wrong movie downloaded

Thanks for replying Ozmoz, and yes she did say that she would refer it on!

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