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Brownie11
Level 1: Cadet

Have purchased a movie and it’s not allowing us to play the movie 

Wombat87
Level 1: Cadet

Hi,We bought the HD version of Hobbs & Shaw two days ago and have not been able to play it. On our LG smart TV it just won’t load at all and when we try to play via the box office movies app it comes up saying “content tree response invalid (no key f ...

KMcGowan
Level 2: Rookie

I have $110 credit on my Box office account that Telstra sent me and no one from the telstra TV help desk can tell me how use it.Can someone please tell me how to use the credit and to not have it keep charging to my bill.When I purchase a movie what ...

Kim110
Level 1: Cadet

I have just rented 3 movies on Telstra box office and they are all showing error message saying no entitlements for this user I am able to play all other rented movies and the movies I have purchased are all working fine just the last 3 I have rented ...

Fi12
Level 1: Cadet

Trying to redeem my credit for box office movie - when i click on
redeem, it asks for the voucher code. Any idea where i can find it? I activated the $75 offer in July and it's sitting in my account, I just can't use without a voucher number.  I didn' ...

Jessie12
Level 1: Cadet

Just wondering why every time I try and watch a movie, chromecast function is unavailable ?? 

Mal105
Level 1: Cadet

I have $75 credit for movies.  Hired one for $6.99 on 26/10 and have received a tax invoice.   customer Id <Removed for Privacy>   i want to use the credit to pay please.   thank you

Zoe83
Level 1: Cadet

My account for box office is telling me I have to many registered device. I don’t even know what some of the devices are. How do I delete them? 

Gredan
Level 1: Cadet

Just purchased a movie on box office....hit “watch sd” now it just says “loading...” nothing happening...???

Dan881
Level 1: Cadet

Hello, my account is saying I have a voucher there but when in got to redeem it, I get asked for the code. I don't have a code.

Fi12
Level 1: Cadet

Trying to redeem my credit for box office movie - when i click on
redeem, it asks for the voucher code. Any idea where i can find it? I activated the $75 offer in July and it's sitting in my account, I just can't use without a voucher number.  I didn' ...

Mal105
Level 1: Cadet

I have $75 credit for movies.  Hired one for $6.99 on 26/10 and have received a tax invoice.   customer Id <Removed for Privacy>   i want to use the credit to pay please.   thank you

JohnD5
Level 1: Cadet

New to Telstra T V Box Office and wanting to find specific movies. So far, all I've been able to do is scroll through the titles, which aren't in any order that I can work out., Is there a search function which I haven't found? If so, where?

PNM10
Level 2: Rookie

I've just rented a movie from Telstra TV box office and cannot play the movie.

I receive a playback error ... Tree...

Any suggestions?

JamJam94
Level 1: Cadet

I'm trying to login to my box office and it's saying my pin is incorrect. How do I change it?

Lindylou5
Level 1: Cadet

How do you register for $125 free credit ? 

347elijah
Level 2: Rookie

playback error
Content tree response invalid( no key for : na) why is this happening when it has played before and no longer works 

barney56
Level 3: Gumshoe

i was a earlier member of bigpond movies i am wondering is that now Box Office ? or do i have to rejoin ? i am on the $99 plan i do have a couple of old T-boxes and early Telstra TV Devices still connected on some of my tv,s Main TV is a smart TV

jordanmess
Level 2: Rookie

The ability to chromecast from the iOS app (Telstra Box Office) has not worked for months. Any ETA on a fix?

Jessie12
Level 1: Cadet

Just wondering why every time I try and watch a movie, chromecast function is unavailable ?? 

Spekkie
Level 1: Cadet

Have purchased a movie to watch and when watching keep getting an error “unexpected error - no device registration action”. This is only through the box. When watching through the app on our smart tv we have no problem

HamishGibson
Level 1: Cadet

Where do i start? Telstra has to be one of the biggest disasters of privitisation in Australian history. The service is excrutiating if you can even get through, services like Bigpond Movies are SO badly designed and despite ongoing feedback remain t ...

CharmianD
Level 1: Cadet

My husband is severely hearing impaired and needs captions to watch TV. Recently we dug out our Telstra TV unit and I set it up for the first time, hoping it would give us an alternative to the dreary “bachelorette survivor in the kitchen” that’s cur ...

Spencer3
Level 1: Cadet

When is fear the walking dead season 4 getting released on bigpond movies?

Kazmaz18
Level 1: Cadet

Been waiting for Telstra glitch in their system for setting up account for payment bigpond movies for 12 months now and still not fixed . Telstra are a joke been with them for over 20 years and they just get worse time to move on I think
I went in to ...

Korri
Level 1: Cadet

I have a Samsung Smart TV - all other apps work - network connection is ok - but Bigpond Movies app keeps coming up saying network connection timed out - frustrating.
Works on all other devices.
How do I fix it?

leisadent
Level 2: Rookie

I bought a season pass for The 100 season 5 and theres only ep 1, how long until more eps are available?

Tiredx
Level 1: Cadet

So I ring Telstra and tell them outage at Rose Bay amd Point Piper as Confirmed by Foxtel. Telstra says no such thing - want to send technician over and charge me. 6 hours later they update their outage page to say there is an outage.  Why is Telstra ...

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