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Telstra Broadband Protect & Online Security

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Mattyboy
Level 1: Cadet

Hi I recently set up the time restrictions in Broadband Protect which works perfectly and keeps the kids off the Internet when I want.The problem is it also blocks the Telstra TV which I do not want.On the set up page it specifically states:What's al ...

mazinoz
Level 9: Captain

Just hung up on a LANDLINE call from a male Indian caller / scammer who said that my internet was going to be disconnected for 15 days and would be cut off in a few hours. That there was a problem with their email server downloading malware to my com ...

Jo57
Level 1: Cadet

For the love of me I cannot access My gateway. I've tried : 1)admin/admin2) ID Login/Password ID Login3)  ID Login/admin3) Bigpond.com/ID Login4)  Bigpond.com/admin5)  10.0.0.1386)  192.168.0.1 Nothing works.  

Hooded
Level 1: Cadet

How do I remove devices from my wifi. I don’t want them using it anymore.

AndreaB
Level 1: Cadet

This website: http://www.parkersautoplus.com.au is live and people can view it EXCEPT for anybody connected to the net via Telstra NBN. The error message we get is 'This content cannot be displayed in a frame' - however the site does not use any fram ...

AT76
Level 2: Rookie

I have installed Anti-Virus Plus Security on my MacBook however it is blocking the regular backups to my Apple AirPort Time Capsule.  What needs to be done to have the backup excluded and not blocked?

daviddog
Level 1: Cadet

Hi all So wondering if anyone else has had a similar problem... I had my Telstra account hacked a while back - they changed my password and the answer to my secret question (yes, that should make us all feel secure...) The main problem is the resolut ...

mazinoz
Level 9: Captain

Just a note to say "Thank You" to the people on the IRT at Telstra.  I can now say fairly certainly that the issues you helped me with have been resolved. I feel I can now get on with my life without a constant guerilla warfare with neighbours. I rea ...

Kevin2018
Level 1: Cadet

Telstra Broadband Protect is throwing an error message saying " Could not connect to scanner engine. Please contact tech support". on a Apple Mac Book with High Sierra. I understand that Broadband protect had issues with Sierra and had been fixed in ...

PurpleSel
Level 1: Cadet

Telstra Broadband Protect at the moment does not include Snapchat as a program to monitor for your kids.  Can this be added please?

doktorg
Level 1: Cadet

I have a website www.hi-shine.com.au that my client can't access because he has Telstra Broadband Protect and when he visits it he gets the message: Network Protection Malicious Content We've blocked a website that may contain malicious content. The ...

gc55
Level 1: Cadet

Antimalware on TBP has ! saying that "at least one antimalware engine is not ready. Please check for pending updates"problem is that TBP is updated.

willy46
Level 3: Gumshoe

i nhave broadband protect on my service I have downloaded the antivirus software but the dashboard says antimalware is not active but I am unable to actiivate because it is not there.I have just switched to nbn and telstra support have not been able ...

ozmark07
Level 1: Cadet

Installed MacOS Sierra 10.12 on my MacBook Air today and upon restart the Anti-virus security plus showed it had a problem and that the Anti-malware scanning is turned off... pressing on the 'Turn on anti-malware scanning' shows that Real-time Protec ...

Anne5074
Level 2: Rookie

With new computer purchase was given 3 year Trend Micro security option.  I currently use Telstra Security.  Salesperson Trend Micro was better because of encrption of passwords before they are sent - and they said the Telsestra product doesn't do tg ...

ClairevThorpe
Level 1: Cadet

Hi guys, recently i needed to set up parental controls/ HomeWork times but i recently found out that i cannot use the internet during this time either so i need some way to manage the times or the websites it blocks. thanks for any help

dale_bentley
Level 1: Cadet

We downloaded and instaled Anti-Virus Plus Security from the Telstra Broadband Protect website: https://www.telstra.com.au/broadband/extras/broadbandprotect - workstation is running Windows 10 Pro version 1607 (OS Build 14393.222) Download and instal ...

abporter
Level 1: Cadet

I am geting a lot of bad emails & i would like to change my email address

mazinoz
Level 9: Captain

Just hung up on a LANDLINE call from a male Indian caller / scammer who said that my internet was going to be disconnected for 15 days and would be cut off in a few hours. That there was a problem with their email server downloading malware to my com ...

mazinoz
Level 9: Captain

Just a note to say "Thank You" to the people on the IRT at Telstra.  I can now say fairly certainly that the issues you helped me with have been resolved. I feel I can now get on with my life without a constant guerilla warfare with neighbours. I rea ...

LGProject
Level 1: Cadet

 Ok now this issue has most Telstra employees stumped and without an answer. My issues that I have been having over the last three months are
• Excessive data usage
• email domains are being black listed for spam
• very limited received calls
• not being ...

simonaiken
Level 1: Cadet

As long as I can remember a big deal of Anti Virus protection 'selling' has been on the library of previously identified threats and how quickly that library is updated as new threats discovered. I'm happy to pay the monthly subscription and use Tels ...

Freddo_Frog
Level 2: Rookie

I notice in my newly arrived Telstra Cable Gateway modem that UPnP is enabled by default.  For improved security should I disable UPnP and if I do what are the likely impacts - ie what may not work any more?

TOS
Level 1: Cadet

The new Telstra Email.Typical Telstra making customers accept an inferior product which once installed does not perform.1. Only ten emails can be entered into blocked senders.2.To create email rules is confusing unlike outlook where it was a simpled ...

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