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Innes1
Level 1: Cadet

Telstra Broadband Protect blocking my client's website

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Hi, 

 

Broadband protect is blocking my client's website http://ahlg.com.au. Anybody know what AV scanner/engine is used to flag sites or how to get them reclassified? There has been issues on this domain in the past but it has been clean now for some time. I need this resolved ASAP. 

 

Thanks,

Innes

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Telstra Broadband Protect blocking my client's website

Id put the site through virus total and have a look who is also flagging it. If the site has been cleaned, you'll need to click mark as safe when the broadband protect warning comes up. Matter of waiting after that point. You could also try and report it as safe with the other services shown to be reporting issues with it.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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4 REPLIES 4
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Telstra Broadband Protect blocking my client's website

Id put the site through virus total and have a look who is also flagging it. If the site has been cleaned, you'll need to click mark as safe when the broadband protect warning comes up. Matter of waiting after that point. You could also try and report it as safe with the other services shown to be reporting issues with it.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Innes1
Level 1: Cadet

Re: Telstra Broadband Protect blocking my client's website

Thanks for the response - according to Virus Total one engine (Quttera) had the site marked as 'suspicious' so I've asked them to reclassify but all others have it marked as clean. None have it labelled as malware. I'm not using Telstra Broadband myself so I don't get the warning to mark as safe - is there another way to do this?
Level 23: Superhero
Level 23: Superhero

Re: Telstra Broadband Protect blocking my client's website

To my knowledge the report as safe option that comes up when the is the only way.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Level 21: Augmented

Re: Telstra Broadband Protect blocking my client's website

It is accessible in Tasmania right now, no problems...
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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