I am an administrator for a church organisation and last week Telstra Broadband Protect started blocking access to our church website (despite no changes). The web address is www.sapphirecoastanglicanparish.org.au. I’ve investigated as much as my limited IT skills will allow and it appears our website was issued a new IP address on 20 June, which is about the time the problem started. It appears the IP address was previously associated with a phishing site. See www.maltiverse.com/hostname/sapphirecoastanglicanparish.org.au and scroll down - if you click on the listed IP address it shows it was previously used by a site called acesolution.com.au, which appeared to be a phishing site. We are a religious organisation and our website is fairly basic (service times and Church notices). There are a couple of YouTube clips but these have been on the site for months without a problem. We use an outside contractor for technical support (ie. contacting the web hosting site (TTP/NetRegistry) but he is not available for the next couple of weeks (ie. to contact our web host and see about changing the IP, if that I should the problem). We can access the site using Telstra mobile data and other internet providers - it just seems to be Telstra Broadband Protect that has flagged it. Can you please have the site reviewed and removed from your blacklist? Thank you.
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The Telstra Broadband Protect relies on the external agencies to provide the reports on sites, and I don't think that they can actually add an exception into the list.
It's basically a case of if you appear on one or more of the lists that Telstra uses, then you need to get your site removed from those lists.
I just wanted to thank everyone who replied to this thread - you provided much more information than Telstra and I have now been able to get the problem largely resolved (still a few issues outstanding).
Based on the VirusTotal.com information I was able to contact the 8 companies who had flagged our site as malicious/suspicious/phishing. Four companies removed the flag upon my request for review and advised the site had been flagged in error. One company identified two urls associated with the site as being the cause of the problem (it appears they were somehow associated with the new IP address we were assigned on 20 June). I was able to remove those urls and have been advised by a further two companies that our site has now been cleared, which will be reflected in the near future when various caches are cleared. I’m still following up with the others, in conjunction with our web hosting service.
In dealing with Telstra over the phone I had no success (and was told repeatedly that Telstra can’t block access to a particular site and the problem was related to my specific home wifi/router setting) until I elevated it to the complaints department late last week. Within 48 hours the Telstra Broadband Protect block had been removed and the website was accessible through Telstra (I’m still waiting on a final call from them today or tomorrow to hear what action was taken).
As I said, there are still a few outstanding issues, but the problem of access via Telstra has now been resolved. As someone who has no real tech skills, the information provided by those who responded to this thread has allowed me to make some progress and start working towards a solution (I feel like I’ve been ‘down the rabbit hole’ when it comes to the world of internet security!) so I wanted you all to know how much I appreciate you taking the time to respond to my post. Thank you all so much!