Level 1: Cadet

Telstra Broadband Protect never Updates definitions on my Windows 10 laptop

Telstra Broadband Protect has been installed on my system since Jul 2018 and has not had a successful Update since then.  This has been completely useless.Capture.Telstra Broadband Protect.PNGCapture.Telstra Broadband Protect Update to no-where.PNG


Upload never starts automatically and when I manually start it with the Update Now button, it stops many times and never, ever, ever finishes.  The furtherest it gets it with 1Mb to go, no further.  


I've rarely seen any part of the product work until completion.  Iie. Scan.

Is this even worth persisting with?  I wasn't sure if I had a choice too, I remember some bozo saying I had to have it.  Does it uninstall cleanly?  Are there good free alternatives like there used to be?

Useless.  Please advise if anyone else has the same issue and/or has an alternative..

Windows 10, Laptop, ADSL: connection which shows a raging 3 - 5.6Mbps

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Support Team
Support Team

Re: Telstra Broadband Protect never Updates definitions on my Windows 10 laptop

Hi Mark160

I'm sorry to read about the issues you are experiencing with Telstra Broadband Protect.

I'd suggest to deactivate Telstra Broadband Protect, wait 24 hours, and then reactivate it. You can do this via Telstra 24x7 My Account or the Telstra 24x7 App.
Find out more about How to activate Telstra Broadband Protect here https://tel.st/2gm7c

If the above suggestions do not assist you can contact our technical support team on 133 933.

Let us know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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