I have installed anti virus plus security on my computer.
I try to schedule scans daily in the setup but it asks for admin authorization.
When I run the program as administrator it is not accepted.
What authentication does it need.
Was this helpful?
That's no good to hear. Sorry you are having difficulties with Broadband Protect.
In this case can you please deactivate Telstra Broadband Protect, wait 24 hours, and then reactivate it. You can do this via Telstra 24x7 My Account or the Telstra 24x7 App. You can see instructions here on how to re-install if you are unsure https://tel.st/2hmya
If that does not work, you will need to contact our technical support team on 133 933 or via Live chat https://tel.st/azke8 & select "Broadband, Bundles & Homephone" from the first drop-down menu & "Fault" from the second drop-down menu.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out
All moderation actions are supported by the CrowdSupport Community Guidelines
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved