Broadband & nbn™

Telstra Broadband Protect

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Level 1: Cadet

After several failed attempts with live chat, still get network error and cannot manage broadband protect.Several hours lost in hold and live chat with no result. Any help?

Level 4: Private Eye

I have been using Mac computers for 10 years, I have never had an issue with a new operating system until MacOS Mojave. I have spent hours on the phone with Apple and the problem has affected all my 3 Mac computers. I have been sending information to ...

Level 1: Cadet

What is the easiest way to get support from Telstra for the installation of my NBN - I am not wanting to be waiting on the phone for half a day? Got the connection but no solid blue lights so need help from Telstra.

Level 1: Cadet

My site is being blocked by Telstra Broadband Protect.I did have a single page of HTML animation on it which I think caused the issue. I've removed that and now it just redirects (using htaccess 301) to my linked in. I've c ...

Level 1: Cadet

I have Telstra cable broadband. on my router webpage in the PPPoE Settings it shows someone else's username and password, someone called Username (removed) Password Confirm Password Mode Always On I change it to my log in but after a while it reverts ...

Level 1: Cadet

I just installed Telstra Broadband Protect (Anti-Virus Plus Security) from within My 24x7 dashboard.  After it installed, I am now asked for a license key.  I understood Broadband Protect came with my broadband bundle and automatically activated.  Ho ...

Level 1: Cadet

My child has worked out how to use vpns to stop parental controls in broadband protect from working. How can I stop these vpn's???

Level 21: Augmented

Due to the pathetic GEO pricing from some security developers. example: Kapersky AU 1 device $60/year Kapersky USA 20 devices comps+phones+tablets included AU$209.337 = US$149 the 20 device option gives whilst in cloud gives you individual device con ...

Level 2: Rookie

I have a website that is our companies website page and has been working fine for the past 2 years, then all of a sudden this week the website goes down on the Telstra network, works fine when I visit the website via Voda ...

Level 1: Cadet

My teenage son has gone above parent controls on broadband protect and can access the internet both on his laptop and playstation. How can I block him from accessing the internet another way? I've tried via the router but he seems to be able to work ...

Level 1: Cadet

It seems to be question that is still not Answered. I have a Wireless Broadband Connection that I would like to have a static IP attached to it. is this possible yet

Level 1: Cadet

HelloOur website is being warned of malicious content by Telstra Broadband Protect. I've scanned the site with Sucuri and Google Safe Browsing - both do not list any issues.  This looks to be a false positive, how can the site be ...

Level 1: Cadet is being blocked by Telstra broadband protect, requesting to remove the website from being Telstra broadband protect blacklisted.

Level 1: Cadet

Hi there- a website I'm trying to access is blocked, but not appearing on any blocked lists. Can you please review it.http://Caster.newsThanks!

Level 1: Cadet

Hi,Quick one,My DSL contract will expire very soon , just wondering what's the process to unlock(obtain root password) for the Sagemcom Fast5355 from Telstra? or does Telstra unlock/provide root password automatically. The locked version is so bad wi ...

Level 1: Cadet

Hello,   My client in UK and Australia wanted to access my company's website  Unfortunately, it is being blocked by Telstra broadband protect.  Similar issue had been occurred in google.  After checking, my company's website is ...

Level 3: Gumshoe

Hi, When I select to manage Broadband protect I get this error,   Also, is Telstra Broadband Protect>Network Protection similar to using Intrusion Prevention (IPS) or AiProtection that is on ASUS routers?  

Level 1: Cadet

I have a website that my client's can't access because they have Telstra Broadband Protect and when they visits it they get the following message: Network Protection Malicious Content We've blocked a website that may contain mal ...

Level 1: Cadet

I am using Telstra FAST5355-A modem. My daughter uses a iPad. She watch cartoons on Netflix and on Youtube apps. I would like to block the Netflix and Youtube from the modem. Is it possible to set a rules on modem to block these application?Please ad ...

Level 1: Cadet

After several failed attempts with live chat, still get network error and cannot manage broadband protect.Several hours lost in hold and live chat with no result. Any help?

Level 19: Deputy Director mazinoz
Level 19: Deputy Director

Just a note to say "Thank You" to the people on the IRT at Telstra.  I can now say fairly certainly that the issues you helped me with have been resolved. I feel I can now get on with my life without a constant guerilla warfare with neighbours. I rea ...

Level 1: Cadet

 Ok now this issue has most Telstra employees stumped and without an answer. My issues that I have been having over the last three months are
• Excessive data usage
• email domains are being black listed for spam
• very limited received calls
• not being ...

Level 1: Cadet

As long as I can remember a big deal of Anti Virus protection 'selling' has been on the library of previously identified threats and how quickly that library is updated as new threats discovered. I'm happy to pay the monthly subscription and use Tels ...

Level 2: Rookie

I notice in my newly arrived Telstra Cable Gateway modem that UPnP is enabled by default.  For improved security should I disable UPnP and if I do what are the likely impacts - ie what may not work any more?

Level 1: Cadet

The new Telstra Email.Typical Telstra making customers accept an inferior product which once installed does not perform.1. Only ten emails can be entered into blocked senders.2.To create email rules is confusing unlike outlook where it was a simpled ...

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