Broadband & nbn™

Telstra Broadband Protect

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Level 1: Cadet

I have turned on the Family Safety Parental Controls to medium (suitable for children aged 10+). As expected, I was unable to access inappropriate web-sites. However, inappropriate images can still be viewed. Is there a way to block images and videos ...

Level 1: Cadet

I have installed anti virus plus security on my computer.I try to schedule scans daily in the setup but it asks for admin authorization.When I run the program as administrator it is not accepted.What authentication does it need.

Level 1: Cadet

“We couldn't process your request because of a network error. Try again, or if you need help, contact us.”I have been in contact with Telstra Cyber Protect because several common websites were blocked to me. I was told to go into my settings to chang ...

Level 1: Cadet

Hi there, Telstra online internet security wouldn’t update and asked me to enable SRL extension for BitDefender. When I enabled this it asked me to do a system restart. My Mac Mini (brand new running mojave) can’t get passed the black start up screen ...

Level 3: Gumshoe

Downloaded broadband protect okay but will not update with critical security update. Using windows 10 on lap top

Level 1: Cadet

Hi, my site is not working on just telstra network. i have this site cleaned a week ago but its still not accessible. can you please unblock the site

Level 2: Rookie

Telstra is blocking my businesses website - full security sweep has been carried out on the site and there is absolutely no malicious content present.  We can find no reason why this site should be blocked.  Please advise what ...

Level 1: Cadet

Hi my site is being blocked by telstra but not by others. I am not having issues myself but my clients etc are. Can anyone tell me if you can see the site or if you can't what happens? I can't see what the issue is and I am not sure ...

Level 1: Cadet


I would like to place a formal complaint.
Our NBN service was shut down on 27/3/19 without notice or reasoning . As we were unaware that it had been we found there were problems with receiving Netflix and apps on our TV.
I spent over three hours contac ...

Level 1: Cadet

Can you please tell me if a Static IPv4 address is available for businesses on fixed wireless. and how we get this allocated to our account.

Level 1: Cadet

“We couldn't process your request because of a network error. Try again, or if you need help, contact us.”I have been in contact with Telstra Cyber Protect because several common websites were blocked to me. I was told to go into my settings to chang ...

Level 1: Cadet

Am wondering how legal the free movie apps are in the Google Playstore to install on my tablet.  Would be viewed using WIFI from my Telstra Bigpond account.  How do I find out?

Level 2: Rookie

I need to block my HiSense smart TV from accessing YouTube. The parental controls on the TV don't work because the TV's have a default factory set password which the kids found on the web (you can change you own password, but you can't change the def ...

Level 1: Cadet

Who can help, There's a NBN box in the ground which contains the cables ( i gather) .I've complained before when we have had a cyclone here in Townsville, as the water doesn't drain away, out of their hole. now with this flood, i have a waterfall com ...

Level 1: Cadet

Hi,  Broadband protect is blocking my client's website Anybody know what AV scanner/engine is used to flag sites or how to get them reclassified? There has been issues on this domain in the past but it has been clean now for some ...

Level 1: Cadet

It seems to be question that is still not Answered. I have a Wireless Broadband Connection that I would like to have a static IP attached to it. is this possible yet

Level 1: Cadet

HelloOur website is being warned of malicious content by Telstra Broadband Protect. I've scanned the site with Sucuri and Google Safe Browsing - both do not list any issues.  This looks to be a false positive, how can the site be ...

Level 1: Cadet is being blocked by Telstra broadband protect, requesting to remove the website from being Telstra broadband protect blacklisted.

Level 1: Cadet

Hi there- a website I'm trying to access is blocked, but not appearing on any blocked lists. Can you please review it.http://Caster.newsThanks!

Level 1: Cadet

Hi,Quick one,My DSL contract will expire very soon , just wondering what's the process to unlock(obtain root password) for the Sagemcom Fast5355 from Telstra? or does Telstra unlock/provide root password automatically. The locked version is so bad wi ...

Level 19: Deputy Director mazinoz
Level 19: Deputy Director

Just a note to say "Thank You" to the people on the IRT at Telstra.  I can now say fairly certainly that the issues you helped me with have been resolved. I feel I can now get on with my life without a constant guerilla warfare with neighbours. I rea ...

Level 1: Cadet

 Ok now this issue has most Telstra employees stumped and without an answer. My issues that I have been having over the last three months are
• Excessive data usage
• email domains are being black listed for spam
• very limited received calls
• not being ...

Level 1: Cadet

As long as I can remember a big deal of Anti Virus protection 'selling' has been on the library of previously identified threats and how quickly that library is updated as new threats discovered. I'm happy to pay the monthly subscription and use Tels ...

Level 3: Gumshoe

I notice in my newly arrived Telstra Cable Gateway modem that UPnP is enabled by default.  For improved security should I disable UPnP and if I do what are the likely impacts - ie what may not work any more?

Level 1: Cadet

The new Telstra Email.Typical Telstra making customers accept an inferior product which once installed does not perform.1. Only ten emails can be entered into blocked senders.2.To create email rules is confusing unlike outlook where it was a simpled ...

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