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Alan333
Level 1: Cadet

Hi there,  I recently purchased a Telstra mobile broadband service and received a Nighthawk M2 modem a week later.  To keep my kids safe from malicious and unsafe contents, I activated the Smart Control feature (setting: High for 0-10yo children) on ...

Wubeard
Level 1: Cadet

For anyone around the world, NBN stands for National Broadband Network, it was rolled out by the government and installed across the entire of Aus.service providers such as telstra and optus forced everyone onto the NBN. Apparently we were given 180 ...

Tready_15
Level 2: Rookie

This stupid service should be an OPT IN not an OPT OUT, I'm sick of having to deactivate it every time I change the plan or bundle offering that i'm on. Just recently connected to NBN and my order got stuck so they had to manual request for it to com ...

GerrieDe13
Level 1: Cadet

I have been running Telstra Broadband Protect on my home PCs since joining, but now one of them keeps saying that that my subscription has expired (in an Amber warning message on the desktop client). Have tried to check online, but when I sign in to ...

BryceStPeters
Level 1: Cadet

My Telstra Smart Modem DJA0231 makes a clicking noise, resets itself, works for a few minutes, clicks again, drops out soon after and then resets, this is happening on an ongoing loop.  This started yesterday morning 21/11/19 early. After an hour on ...

Despondency
Level 2: Rookie

https://gyazo.com/90080ee472af3809df42d1d8496c2587 I have it set to lowered but it offers me no way to proceed. I can see the appeal of this, but I'm not stupid. I know when a website is safe and is not. TBP is a hindrance, for me, at this point. Sor ...

CG1231
Level 1: Cadet

Hi there, I am the webmaster for interventions.org.au, I have received an email from an end user with Telstra, reporting that the website is blocked. Is there a form somewhere I can submit for the website to be reviewed? Malicious ContentWe've blocke ...

James1975
Level 2: Rookie

Hi I am on Adsl2 as nbn not available in my premises yet . So every Saturday i lose  sync at 7:20pm SA time , 2 times within a ten minute window .It happens like clockwork every week at the same time. This has been going on for approximately 8 weeks ...

Cameron_A
Level 1: Cadet

We have recently received a GEN 2 Arcadyn LH-100 smart modem as part of our transition to NBN HFC to replace the old(er) GEN 2 Technicolor DJA0231 that we had been using for ADSL2+.While everything connects fine, neither of the two Hisense TV's we ha ...

Adrian61
Level 1: Cadet

I have copied and pasted a web site I wish to block into the appropriate box and saved. Can I view a list of blocked sites to keep track? If so how? Thanks

James1975
Level 2: Rookie

Hi I am on Adsl2 as nbn not available in my premises yet . So every Saturday i lose  sync at 7:20pm SA time , 2 times within a ten minute window .It happens like clockwork every week at the same time. This has been going on for approximately 8 weeks ...

Duncan68
Level 2: Rookie

More of feedback for Telstra & to help anyone else facing same issue than a question.  Was sent a new Telstra Smart Modem gen 2. Great!  Unpacked, plugged in and it worked brilliantly.   For 36 hours! Then it stopped!  Blue light on front went green, ...

Sasha2016
Level 1: Cadet

I have a website www.swiftmigrationaustralia.com that clients can't access because they Telstra Broadband Protect and when they visit they get the message:

Network Protection

Malicious Content

We've blocked a website that may contain malicious content. ...

AussieChick1
Level 1: Cadet

“We couldn't process your request because of a network error. Try again, or if you need help, contact us.”I have been in contact with Telstra Cyber Protect because several common websites were blocked to me. I was told to go into my settings to chang ...

magra47
Level 1: Cadet

Am wondering how legal the free movie apps are in the Google Playstore to install on my tablet.  Would be viewed using WIFI from my Telstra Bigpond account.  How do I find out?

SteveJJ
Level 2: Rookie

I need to block my HiSense smart TV from accessing YouTube. The parental controls on the TV don't work because the TV's have a default factory set password which the kids found on the web (you can change you own password, but you can't change the def ...

headache10
Level 1: Cadet

Who can help, There's a NBN box in the ground which contains the cables ( i gather) .I've complained before when we have had a cyclone here in Townsville, as the water doesn't drain away, out of their hole. now with this flood, i have a waterfall com ...

Innes1
Level 1: Cadet

Hi,  Broadband protect is blocking my client's website http://ahlg.com.au. Anybody know what AV scanner/engine is used to flag sites or how to get them reclassified? There has been issues on this domain in the past but it has been clean now for some ...

DavidA18
Level 1: Cadet

It seems to be question that is still not Answered. I have a Wireless Broadband Connection that I would like to have a static IP attached to it. is this possible yet

RASCHRO
Level 1: Cadet

HelloOur website rmscomponents.com.au is being warned of malicious content by Telstra Broadband Protect. I've scanned the site with Sucuri and Google Safe Browsing - both do not list any issues.  This looks to be a false positive, how can the site be ...

Travis210
Level 1: Cadet

I am currently having issues in attempting to display data (i.e. itemSummaries with a certain ContainerType) for sites that are ISP, as an example, www.telstra.com.au from AustraliaLogging into the site works fine, and the credentials for the site wo ...

Ratty1
Level 1: Cadet

It seems Telstra is blocking access to my website https://www.inneralignment.com.au/. I've had malware issues but these have been fixed by SiteLock. Users from other providers can access my site, except for those from Telstra .. despite my site being ...

Natedawg
Level 1: Cadet

HI, I want to update my mac to Mojave, but from what i read the Broadband Protect software and Mojave are not compatible. Can you please advise if this has been rectified? thanks

Level 19: Deputy Director mazinoz
Level 19: Deputy Director

Just a note to say "Thank You" to the people on the IRT at Telstra.  I can now say fairly certainly that the issues you helped me with have been resolved. I feel I can now get on with my life without a constant guerilla warfare with neighbours. I rea ...

LGProject
Level 1: Cadet

 Ok now this issue has most Telstra employees stumped and without an answer. My issues that I have been having over the last three months are
• Excessive data usage
• email domains are being black listed for spam
• very limited received calls
• not being ...

simonaiken
Level 1: Cadet

As long as I can remember a big deal of Anti Virus protection 'selling' has been on the library of previously identified threats and how quickly that library is updated as new threats discovered. I'm happy to pay the monthly subscription and use Tels ...

Freddo_Frog
Level 3: Gumshoe

I notice in my newly arrived Telstra Cable Gateway modem that UPnP is enabled by default.  For improved security should I disable UPnP and if I do what are the likely impacts - ie what may not work any more?

TOS
Level 1: Cadet

The new Telstra Email.Typical Telstra making customers accept an inferior product which once installed does not perform.1. Only ten emails can be entered into blocked senders.2.To create email rules is confusing unlike outlook where it was a simpled ...

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Support Team

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