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Adrian61
Level 1: Cadet

I have copied and pasted a web site I wish to block into the appropriate box and saved. Can I view a list of blocked sites to keep track? If so how? Thanks

MarcoJ
Level 1: Cadet

Hi,Since I upgraded to NBN the content control doesn’t block adult websites. I tried to set up the the control on high 0-10 Years and Medium but it has no effect. The Telstra Home Dashboard App and online settings shows the green light on those funct ...

LaraR
Level 1: Cadet

Is anyone else having a problem with this?- Broadband protect has not been working on my account now for over two months despite  multiple phone calls to telstra and assurances the problem is being looked at. Surely it doesn't take that long to get i ...

emrosed
Level 2: Rookie

My parental controls are not working....again. It keeps saying "We couldn't process your request due to a netwwork error". This has happened many times and I've had a previous complaint about this which the resolution  was to use gateway....but then ...

wpeasy
Level 1: Cadet

Hello,https://wpevolve.net is being blocked by Telstra saying it contains malicious content.The site is a basic single page WordPress Site.I have checked the URL on https://www.virustotal.com and everything comes up clean.Why is Telstra blocking acce ...

Travis210
Level 1: Cadet

I am currently having issues in attempting to display data (i.e. itemSummaries with a certain ContainerType) for sites that are ISP, as an example, www.telstra.com.au from AustraliaLogging into the site works fine, and the credentials for the site wo ...

jeffbo
Level 1: Cadet

I have a Telstra Smart Modem and have been using broadband protect for some time. Telstra came to fix the ongoing drop outs and fixed a damaged part of the line to the exchange in the process, it appears they have done something so Broadband protect ...

Mark160
Level 1: Cadet

Telstra Broadband Protect has been installed on my system since Jul 2018 and has not had a successful Update since then.  This has been completely useless. Upload never starts automatically and when I manually start it with the Update Now button, it ...

Jeremy23
Level 1: Cadet

Hi, I have removed parental controls in my settings but it is still stopping me from using ‘messenger’ app and Facebook app along with other sites. How can I remove all restrictions from my service ?

Ratty1
Level 1: Cadet

It seems Telstra is blocking access to my website https://www.inneralignment.com.au/. I've had malware issues but these have been fixed by SiteLock. Users from other providers can access my site, except for those from Telstra .. despite my site being ...

Duncan68
Level 2: Rookie

More of feedback for Telstra & to help anyone else facing same issue than a question.  Was sent a new Telstra Smart Modem gen 2. Great!  Unpacked, plugged in and it worked brilliantly.   For 36 hours! Then it stopped!  Blue light on front went green, ...

Sasha2016
Level 1: Cadet

I have a website www.swiftmigrationaustralia.com that clients can't access because they Telstra Broadband Protect and when they visit they get the message:

Network Protection

Malicious Content

We've blocked a website that may contain malicious content. ...

AussieChick1
Level 1: Cadet

“We couldn't process your request because of a network error. Try again, or if you need help, contact us.”I have been in contact with Telstra Cyber Protect because several common websites were blocked to me. I was told to go into my settings to chang ...

magra47
Level 1: Cadet

Am wondering how legal the free movie apps are in the Google Playstore to install on my tablet.  Would be viewed using WIFI from my Telstra Bigpond account.  How do I find out?

SteveJJ
Level 2: Rookie

I need to block my HiSense smart TV from accessing YouTube. The parental controls on the TV don't work because the TV's have a default factory set password which the kids found on the web (you can change you own password, but you can't change the def ...

headache10
Level 1: Cadet

Who can help, There's a NBN box in the ground which contains the cables ( i gather) .I've complained before when we have had a cyclone here in Townsville, as the water doesn't drain away, out of their hole. now with this flood, i have a waterfall com ...

Innes1
Level 1: Cadet

Hi,  Broadband protect is blocking my client's website http://ahlg.com.au. Anybody know what AV scanner/engine is used to flag sites or how to get them reclassified? There has been issues on this domain in the past but it has been clean now for some ...

DavidA18
Level 1: Cadet

It seems to be question that is still not Answered. I have a Wireless Broadband Connection that I would like to have a static IP attached to it. is this possible yet

RASCHRO
Level 1: Cadet

HelloOur website rmscomponents.com.au is being warned of malicious content by Telstra Broadband Protect. I've scanned the site with Sucuri and Google Safe Browsing - both do not list any issues.  This looks to be a false positive, how can the site be ...

HelpOnProtect
Level 1: Cadet

www.mercyships.org.au is being blocked by Telstra broadband protect, requesting to remove the website from being Telstra broadband protect blacklisted.

Travis210
Level 1: Cadet

I am currently having issues in attempting to display data (i.e. itemSummaries with a certain ContainerType) for sites that are ISP, as an example, www.telstra.com.au from AustraliaLogging into the site works fine, and the credentials for the site wo ...

Ratty1
Level 1: Cadet

It seems Telstra is blocking access to my website https://www.inneralignment.com.au/. I've had malware issues but these have been fixed by SiteLock. Users from other providers can access my site, except for those from Telstra .. despite my site being ...

Natedawg
Level 1: Cadet

HI, I want to update my mac to Mojave, but from what i read the Broadband Protect software and Mojave are not compatible. Can you please advise if this has been rectified? thanks

Level 19: Deputy Director mazinoz
Level 19: Deputy Director

Just a note to say "Thank You" to the people on the IRT at Telstra.  I can now say fairly certainly that the issues you helped me with have been resolved. I feel I can now get on with my life without a constant guerilla warfare with neighbours. I rea ...

LGProject
Level 1: Cadet

 Ok now this issue has most Telstra employees stumped and without an answer. My issues that I have been having over the last three months are
• Excessive data usage
• email domains are being black listed for spam
• very limited received calls
• not being ...

simonaiken
Level 1: Cadet

As long as I can remember a big deal of Anti Virus protection 'selling' has been on the library of previously identified threats and how quickly that library is updated as new threats discovered. I'm happy to pay the monthly subscription and use Tels ...

Freddo_Frog
Level 3: Gumshoe

I notice in my newly arrived Telstra Cable Gateway modem that UPnP is enabled by default.  For improved security should I disable UPnP and if I do what are the likely impacts - ie what may not work any more?

TOS
Level 1: Cadet

The new Telstra Email.Typical Telstra making customers accept an inferior product which once installed does not perform.1. Only ten emails can be entered into blocked senders.2.To create email rules is confusing unlike outlook where it was a simpled ...

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