CrowdSupport®
Level 1: Cadet

broadband protect

Answered

Antimalware on TBP has ! saying that "at least one antimalware engine is not ready. Please check for pending updates"

problem is that TBP is updated.

1 ACCEPTED SOLUTION

Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: broadband protect

Hi There,
To resolve this issue, please follow these troubleshooting steps:
1. Uninstall Anti-Virus Plus Security
2. Visit Telstra 24x7 MyAccount, and download Anti-Virus Plus Security.
3. Install Anti-Virus Plus Security
Telstra Broadband Protect AV Plus Security uses TWO anti-malware engines, so you can be confident that you remain protected by the other engine until you run the steps above.
Formerly of Telstra

View solution in original post

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2 REPLIES 2
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Level 21: Augmented

Re: broadband protect

You could try here - https://www.google.com.au/search?q=Telstra+broadband+protect&oq=Telstra+broadband+protect&gs_l=psy-a...

 

Or you may need to contact the provider of your application.

Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: broadband protect

Hi There,
To resolve this issue, please follow these troubleshooting steps:
1. Uninstall Anti-Virus Plus Security
2. Visit Telstra 24x7 MyAccount, and download Anti-Virus Plus Security.
3. Install Anti-Virus Plus Security
Telstra Broadband Protect AV Plus Security uses TWO anti-malware engines, so you can be confident that you remain protected by the other engine until you run the steps above.
Formerly of Telstra

View solution in original post

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