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Level 1: Cadet
Posts: 3
Registered: ‎26-07-2017
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confirmation for email address

[ Edited ]

I am trying to confirm the email address I was given for a dispute resolutation.  I have <removed for your privacy>

 

Can you please confirm/deny if this is the right address.

 

If it isn't, can you please give me the right address.

 

Thank you

Support Team
Posts: 2,132
Registered: ‎21-02-2014
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Re: confirmation for email address

Hi RossSheffield, 

 

Have you been contacted by a Complaint Case Manager via email? 
If so, do you happen to have the SR reference number? Can use that to request further follow up for you. 

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Level 1: Cadet
Posts: 3
Registered: ‎26-07-2017
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Re: confirmation for email address

Hi Ivan,

Everyone I have dealt with so far have been exceptionally vague and have not yet given me a SR reference.  Maybe because this has not yet been referred to a Complaint Case Manager?

 

I have been dealing with the following Telstra:

Albert D858305 (the latest person I have dealt with in this debacle).

Joy: D403993

Rey: D840526

 

Only one of them gave me a reference, which didn't help out.

 

And then Telstra has conveniently lost the bills for one of my numbers for a few months.

 

Not what I call helpful at all.

 

And on top of that, when I have been given an email address to the resolution team, it appears to be wrong.

Support Team
Posts: 2,111
Registered: ‎28-06-2011
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Re: confirmation for email address

My apologies for the ongoing poor experience and I trust this can be sorted out for you soon. While we're not able to follow up on a complaint case just by an employee number, I can help contact the Complaints team if you can provide further details through our secure link at  www.telstra.com/24x7help
(For privacy reasons we can't request account information or other personal details via direct messages on these forums).

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Level 1: Cadet
Posts: 3
Registered: ‎26-07-2017
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Re: confirmation for email address

HI Greg,

I have sumbitted the request on the Help line.  Here is the reference details:

SR 1-1225156105626

 

Thanks.

Highlighted
Support Team
Posts: 2,111
Registered: ‎28-06-2011
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Re: confirmation for email address

Thank you, I'll help follow up from there

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