Nas69
Level 1: Cadet

forced parental control by Telstra

My internet account has entered a forced p[arental control .I am 48 years old and live alone ,i have no need for this restriction on my account and no one at Telstra various services ( shop , chat , technical suppourt ...etc ) seems to know how to de activate this or explain it . Can anyone one help ?

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: forced parental control by Telstra

Telstra Broadband Protect can be managed via My Account: https://www.my.telstra.com.au/myaccount

 

Once logged in, click on your Internet plan on the left hand column. 

 

Scroll down to Add Ons and you will see the option to Manage Broadband Protect. 

 

- Shelly

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