We Have just received our account which was just recently revised following a consultant and note that we are being charged for finance on capital
which is not the case as no capital equipment was purchased and we will be deducting from our account
and all the issues raised have not been dealt with
<account number removed>
We were advised that our invoice would reduce but again this si not the case our invoice has increased
What is going on
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I'm sorry for any confusion the bill has caused. It's possible that the account balance has changed in our systems, but not displayed on your bill as yet.
You can check your account balance online here http://tel.st/cpyn
If the balance still is not what you expect it to be we can look into this further. If you have an SR case number I an arrange for your case Manager to contact you, otherwise we can access your account via our secure live chat service on the following link
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