Level 1: Cadet

Incorrect Billing

We Have just received our account which was just recently revised following a consultant and note that we are being charged for finance on capital  


which is not the case as no capital equipment was purchased and we will be deducting from our account


and all the issues raised have not been dealt with


<account number removed>



We were advised that our invoice would reduce    but again this si not the case our invoice has increased


What is going on

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Support Team
Support Team

Re: Incorrect Billing

HI Max5,

I'm sorry for any confusion the bill has caused. It's possible that the account balance has changed in our systems, but not displayed on your bill as yet.  

You can check your account balance online here

If the balance still is not what you expect it to be we can look into this further. If you have an SR case number I an arrange for your case Manager to contact you, otherwise we can access your account via our secure live chat service on the following link


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