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David_Adamson
Level 1: Cadet

Hi, I'm in desperate need to get in contact with the Bigpond Domain Management team who have made a mistake when updating DNS records for my domain. The MX record has been deleted, resulting in no longer being able to receive email. I have already em ...

QAAtlas
Level 1: Cadet

Hi there We have the following 2 elastic static IP’s hosted in our AWS account which we use for sending email: 46.137.254.18254.251.110.21 For some reason, these have all of a sudden been blacklisted by you and our clients are no longer receiving the ...

THinkAlex
Level 2: Rookie

Dear Telstra, we have on of the best VoIP phones on the current market for small businesses.
(As I know from many Telstra Support phone calls, you might not be familiar with the term VoIP. No worries, it's the same as an IP Phone, except that VoIP is ...

nbrooky
Level 1: Cadet

So was about to upgrade our Apple Watches from the original to Watch 3 but after doing some reading and investigation you can only use One Number if you have a 13 digit account number.

What about business customers? Is there a solution or workaround

joshbSA
Level 2: Rookie

Has anyone yet had success with getting the One Number service up and running. I was told on 24x7 & the phone that the "Back of house" team can actually do it on a workaround. Edit: I have a 10 digit account number

Kat58
Level 1: Cadet

I have recently closed a Telstra account that has been attached with many  Telstra issues, including the wrong profile name on the account, but I was told when the account is closed, I can then transfer my new account over (with two mobiles on shared ...

CCMS
Level 1: Cadet

When will Telstra One Number be available for Apple Watch Cellular users on a corporate plan? It is currently only available to consumer and small business customers.

NS1801
Level 1: Cadet

Hi Crowd support network,

I purchased an Apple Watch 3 four days ago and have not been able to connect it. In the watch app, the error message displays that my account is not able to connect to the watch, and to contact Telstra. When I contact Telstra ...

Matthew15
Level 1: Cadet

Hello, Is the Telstra One Number (for Apple Watch Series 3) service available on Business Accounts/plans? Thanks,Matthew

forktree
Level 1: Cadet

Hi there, We are about to start the renovation of a shearing shed on our family farm in Carrickalinga (935 Forktree Road) and turn it into a micro brewery and brewpub. As part of this work we will need to get a new network connection installed. I've ...

Community Manager CrowdSupport Community Manager
Community Manager

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.   To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls for ...

gabrielsadaka
Level 1: Cadet

Hi, I just received my Nokia Lumia 920 and called up to have my new sim activated as my old sim wasn't a nano sim card and was told it will take between 5-24 hours for the sim to be activated. I am an existing telstra business customer, I ordered a n ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

Dan3153
Level 1: Cadet

Hello everyone, I have some questions about the business bundle service. After called Telstra for several times, I found different stuff gave me different answers. Maybe someone from the forum can give me the information that not misleading.  I signe ...

WayfarerGX
Level 1: Cadet

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

My bill did not arrive in the mail. So I'm trying to print my latest account, but the instruction the instructions don't match what is on the website.

wozz5403
Level 1: Cadet

Does Telstra TV work on a Business Broadband plan?

LarrySix
Level 3: Gumshoe

These days we have a Personal Identification Number (PIN) for many things, including your mobile phone. After we turn our mobile phones on more often than not you are required to enter you PIN. If you are like me I rarely turn off my mobile therefore ...

iamjimbo
Level 1: Cadet

Hi People, I'm trying to set up a Telstra Business Email address on an Android mobile.  The issue I'm having is not related to the handset as I've tried to set the same email account setup process on several models (just in case). The email address i ...

MAJoJax4
Level 3: Gumshoe

Does anyone know if its possible to send messages to group TIPT phones.  Just thinking one day may have to use it to send out messages to staff.

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

Raucous
Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

sdmcall
Level 1: Cadet

I changed my business over to the nbn on the dot system months ago but was told you dont support a free email box on the dot system. I now have to pay $79 a year to have an email box for my business. Why, when every other provider of the nbn supply f ...

JHSFencing
Level 1: Cadet

Hi We are a business operating in Perth WA and during the outage in May of 2016 we lost a lot of business due to modem reboot that Telstra did we waited days for a new modem only tobe told that there were non as there was a shortage, I am wondering h ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groups Hotlines Multiline appea ...

-Bennie-
Level 1: Cadet

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Chuppa1
Level 1: Cadet

After 6 months of our modem regularly losing WiFi and then locking up, I am being told by Telstra that the problem is not the Gateway Pro V7610 modem but one of my 6 Apple computers or my apple express modem that conect to the network as an extender. ...

WABogan
Level 1: Cadet

Hi there,In February I got an email and a letter advising that my account will be migrated to Telstra Apps Marketplace in late March.Well, after wasting plenty of time trying to get through to Tersltra they advised me that it didn't get done and they ...

Lydia1964
Level 1: Cadet

For 3 days now, unbilled activity has not been available when I access my online bill. I have reported it to 24/7 chat but still not fixed.
Any suggestions please?