I placed an order for Go Mobile plan $95 + a Iphone 7Plus 256GB mobile phone on the 18th Nov 2016 online. I have had so many issues with this order for the past week going on 2 weeks now and the experience hasn't been great. Long story short I opted to pick up my new headset from the nearest Telstra Shop. I live a remote community called Yirrkala and Darwin is the closest Telstra shop which is 14-15 hours away. I will be in Darwin on the 7th of Dec 2016. I originally requested for a Rose Gold however I am not fussed with the color I get. Will this be available for pick up on the 7th or 8th of Dec? my pick up reference number is INT-1-990502250489.
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Hi LilyKavaefiafi, welcome to CrowdSupport.
Regrettably we do not have the access to follow this up for you, you would be best served contacting the store directly (Locator here: https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore) or chatting with our Live Chat team here: http://tel.st/hsc3.
CrowdSupport is a community forum, filled predominantly with Telstra Customers like yourself, helping each other out with Telstra Technical or Service Support questions. There are a a few of us about the place that work for Telstra (like me); we can answer general questions, but do not have account access to be able to answer account or service specifics.
Let us know how you get on.
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