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I thought I should let you know so you can contact them some other way.
You can google their direct number or use 131 800
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee. 50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".