Was this helpful?
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
It's disappointing to hear you are not able to make contact with the store.
In the link, under store details, https://crowdsupport.telstra.com.au/t5/Telstra-Frankston-Store/bd-p/JW4T you will find an email address for the Store Manager. It may pay to drop her a line.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines