Jon30
Level 1: Cadet

NBN connection

I have connected my telstra nbn connection kit. What else do I need to do so that I don't get disconnected?

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3 REPLIES
Level 23: Superhero
Level 23: Superhero

Re: NBN connection

If you have connected your connection kit as per the instructions that is all you have to do. If FTTN/B connection modem will automatically switch to VDSL when transferred to NBN.

Jon30
Level 1: Cadet

Re: NBN connection

Thank you.
I connected the telstra nbn kit 4 weeks ago. All home devices are connected to the internet and working. Should I have received any confirmation from telstra that nbn connection is complete?
Support Team
Support Team

Re: NBN connection

Hi @Jon30

 

I'm glad to hear your services are working ok. You should have received an email or SMS with confirmation of your completed order. If you still have your order reference number handy you can check the status of this online here: https://www.my.telstra.com.au/myaccount/track-my-order

 

Thanks, 

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