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Thanks for reaching out on Telstra Crowd Support, I'm truly sorry you had this experience in a Telstra Store, this is certainly not what we want to hear. Instead of asking you to contact our billing team again, I would recommend filling in a complaint form here http://tel.st/zb8gw and letting me know the SR reference number at the end of the form. If we need to investigate your issue further, we aim to resolve the matter or communicate to you an action plan, within five business days. While your issue is being investigated, we will provide you with updates on our progress so that you are aware of what is happening with your complaint.
Please let me know how you go filling in the form, please note that the form only has a maximum capacity for 2200 characters. To make things easier for you, please only fill in the form with a small summary and you can always provide more information to the case manager if you need when they contact you.
Please let me know how you go.
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