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Here at Telstra we are committed to & passionate about constant growth and improvement. We believe that the users of our products and services can provide us with great insight to how things could work better. We will endeavour to work with you to bring your great ideas to fruition. We encourage you to get involved with your ideas, and those of others, so that we can help bring about positive changes that benefit everyone. Please be aware that questions or issues that require attention would be best asked on the specific boards.
I HATE having to logon just to retrieve my bill -such a waste of time! I therefore REQUEST THE FOLLOWING PLEASE
1. Have a real EMAIL BILL where you actually EMAIL us a PDF of the bill not just a notification that's it's avalable
once we spend 10 minutes logging on a downloading it.
b) Have the filename incorporate the DUE-DATE and the $AMOUNT.
2. Have a real BILL SUMMARY where you LIST the monthly $Dollar amounts so they can be printed / copied instead of
just bar graphs.
3. Give us an option of QUARTERLY bills - to reduce our Administration
4. The current 3 page bill wastes too much space / paper - can it be consolidated into 1 or 2 pages - especially when I have so few 'not included' items.
Status: Under Review
by GregW on 09-02-2016 12:32 PM
I'd like to request that Telstra have the facility where if you have a 24/7 Chat with Telstra while logged in to your account that the past discussions be accessible via our My Account page. Maybe not all but say the last 6 months. While I try and remember to keep/save a copy of all discussions I have, it would be beneficial for all if those discussions could be accessible via My Account.
by Yannick 12-07-2012 03:29 PM - edited 16-07-2012 04:10 PM
Having two separate logins for the Telstra My Account and My Bigpond portals is annoying. There should be a single place to check on all the products I have with Telstra. (1 touch 1 click etc.)
Posted: Tim Casey
What if we were to change how we use this crowdsupport website? Currently it feels like your typical forum just skinned slightly nicer. Most users I would assume more than 50% come here to make one or two posts about a problem they are having and then leave never to return. And then on the other end you have people who practically live on here (not telstra employees). Now I'm not saying open up available topics to include an "off topic" section, I would probably not come to Telstra's forum to talk about cars. But something more....
I like this idea of the "idea exchange" I think its great and a step in the right direction. We should allow users to come up with well thought out detailed ideas and users can vote on what a majority of us would like to see.
Users need some kind of interesting features or incentives, something to keep them coming back. What if we could exchange all of our hard earned Kudos points for something else besides a change in ranking title. After all those really don't mean much...
We need a STRONGER community, not a telstra employee help forum because if I wanted help from a Telstra employee I would call, live chat or email them.
If there's not a feature that I can't find for it already, it can sometimes be tedious going through 15+ pages of threads that I've posted on / most recent threads. An option to look through all threads with new posts and methods in which to sort them would be amazing for those of us who like to check each and every thread for possible places to contribute =P
I was thinking the other day, and discussing with my Seniors class about using technology to monitor your health, acheive health or weight goals (mostly because my doctor is always on my case no matter how good I am )
I have a Fitbit Charge +HR, and I'm really happy with it.
So it got me thinking. How about Telstra offer Fitbits, or an alternate with Mobile Phones purchases or plans. Match the wristband with the colour of the mobile, or offer a choice. Promote it as a way of promoting fitness with Telstra.
Apple, Microsoft, Samsung, they are all coming out with smart devices, especially fitness promotion.
However, the social aspect of promoting fitness with Telstra seems to me to be something that would be a positive to the Telstra community.
Might even be a short campaign you could run.
As part of the CrowdSupport Community Forum’s evolution, we are looking to update the ranking badges and would like to know what our member are thinking. In the simplest terms, our team want to better recoginize participation and promote helpful behavior.
The section below illustrates some of the enhanced badges.
I recognize many community members will ask what the criteria is for achieving each rank in the hierarchy however to eliminate the likelihood of system abuse, we have decided not to publicize the exact ranking criteria. My suggestion is continue contributing and you will naturally progress but as a guide of some of the elements which we take into consideration as a general guide.
- Kudos Given
- Kudos Received
- Length of Time on the Community
- Number of logins
- Posts marked as “Accepted Solution”
- Total number of Posts (minus deleted posts)
- Total Number of Tags applied throughout community
- Time spent online in the Community Forums
Let me know your comments, suggestions, or feedback on these and i will provide further updates in the future.
by Wanglese on 26-08-2014 10:26 AM
With the NBN, and a bunch of customers on Telsra using the Gateway 797v3 and 799MAX, both capable of doing SIP, wouldn't it be cool to have my mobile phone, while at home participate via that?
My XperiaZ 1 has SIP capability (and a lot of new mobiles also do this).
What would be cool would be to allow me to make mobile calls at home via the SIP as though it was a normal landline phone in my home.
Obviously when away from home, normal calls.
It would encourage customers to put their mobiles onto the single bill maybe?
Or at least it might be a differentiator for Telstra, and encourage them to take up the NBN with Telstra.
by Chezza52 on 18-07-2015 02:50 PM
"Get Back In Touch" email is a great idea of re-contacting the Telstra consultant after an issue etc has been addressed (it saves a lot of time repeating oneself all over again!!).
However, can be more than confusing if customers phone Telstra to (a) Discuss more than one issue requiring different departments and/or (b) are referred to another technician re. the same issue. In both these instances, the customer receives more than one "Get Back in Touch" email - too confusing! I don't know about anyone else?? but I can never work out what email refers to what conversation I had or with who, and end up deleting them all.
My suggestion is - Can't there be a simple word reference stating what the call was about on these emails to make the above much easier???
"Thanks for your time today. I hope I’ve addressed everything regarding your Tbox
Should you need to follow up, your reference number is
"Thanks for your time today. I hope I’ve addressed everything regarding connection problems with your internet
Should you need to follow up, your reference number is
Any other thoughts, anyone??
by grahroll on 09-08-2012 09:15 PM
Would it be possible to add a link to CrowdSupport from our MyBigpond home pages? It would make it a bit easier to navigate to CrowdSupport when we wanted to look at the current ideas and so on.
Looks great Yannick.
Publishing the 'ladder' and also making it more visual will, in my opinion, allow newer posters to quickly and easily identify those who are most active in the community - especially when reading replies in their own threads.
by Christos 29-08-2012 01:38 PM - edited 29-08-2012 01:59 PM
On the "Community knowledge base" home page can th
1) Place the navigation bar where the "top contrib
2) Change the "Navigation Bar" to be the same as t
3) Remove the filters because if the navigation ba
4) Have the articles located under the same catego
Edit: It would also be helpful to have a link or something from an article where you can send a message to the contributor who posted the article and mods with a proposed edit to be made.
Create an iPhone App that details not only data usage but also Plan usage (how much call allowance has been used etc.) Would be HEAPS easier than having to log into My Account all the time. There is one already, but it's not made by Testra and so is not overly reliable. One made by Telstra for Telstra Customers would be much more practical and accurate.
Posted: Candice Sanders
you have won: excluded all old people who have been excluded from society and are forced to trave (just when they need to rest from a hard life - you make it even harder).
There is NO WORKABLE WAY FOR ME TO PAY TO RECHARGE MY PHONE ANY MORE !!
Find me a SIMPLE WAY TO PAY!!!
Here is the details of 3 hours on the phone with your telstra employees to try to find a way to pay - there IS NONE:
And of course, no way to copy-paste those details!
GIVE ME AN EMAIL ADDRESS TO SEND THEM TO!
pissed off NoName1
Status: Under Review
by Kubenk a week ago
I have been part of the voice2text trial that has been happening for the last couple of months.
Today i had to get telstra support to turn it off. Not because I didn't like it, I really did like it, but because everyone (clients and colleagues alike) kept complaining about it.
My view is that it is actually quite good, but the biggest issue is that it warns the message leaver that the voicemail will be converted at the end of the personal greeting.
If you remove this automatic message, then people leaving a message would be non the wiser and would leave a message which would be automactially converted.
I am unsure if there is a legal requirement here, but I would doubt it.
Get rid of the automatic message and I think you will find that both your customers and callers will be much happier with the overall service
Status: Clarification Needed
by LT16 2 weeks ago
Apparently ordering Travel Pass' for mobiles is not available in YTT.
The Buy Now link on the the public website with the travel passes takes you to YTT to login but it just takes me to the YTT Home page. I've also pressed the activate international roaming option for the mobile and there was no additional options afterwards.
I went on Telstra chat (via website) for an hour and still wasn't able to find an answer. Apparently Travel Passes are not yet intergrated into YTT.
I want to suggest that this is made available under the mobile and mobile broadband section of YTT.
SecureLine Phone Landlines and Mobile
This idea is about consumer privacy
This theory is simple
To have a front door security pin on your Landline or Mobile when its called by someone.
You call the number and get a voice service that asks for "pin please" simply enter the pin
and your call isconnected to the person like normal.
People who try to call without the pin can not accsess your number while this feature is on.
Status: Maybe Later
by LT16 on 15-12-2016 04:07 PM
I'd like to strongly suggest that you make a Ubuntu LTS Server Image available for Telstra Cloud Virtual Machine (Shared) users in the CSX Cloud Infrastructure.
I have been a Telstra Cloud user in both CS Utility (In Sydney) and CSX Utility (Shared) (In Melbourne). CSU Had an Ubuntu but CSX does not.
I know a number of CSX users would be supportive of an Ubuntu LTS Server Image in the CSX Environment.
Not sure if this is the best place to put this but since it doesn't have its own Crowd Support space I thought it was the next best.