Where customers answer questions and share ideas about our products and services

127 posts

Telstra Ideas

Here at Telstra we are committed to & passionate about constant growth and improvement. We believe that the users of our products and services can provide us with great insight to how things could work better. We will endeavour to work with you to bring your great ideas to fruition.

We encourage you to get involved with your ideas, and those of others, so that we can help bring about positive changes that benefit everyone. Please be aware that questions or issues that require attention would be best asked on the specific boards.

New Message

Email Bill

Status: Under Review
by FedUpWithTLS 2 weeks ago

I HATE having to logon just to retrieve my bill -such a waste of time! I therefore REQUEST THE FOLLOWING PLEASE

1. Have a real EMAIL BILL where you actually EMAIL us a PDF of the bill not just a notification that's it's avalable
once we spend 10 minutes logging on a downloading it.
b) Have the filename incorporate the DUE-DATE and the $AMOUNT.

2. Have a real BILL SUMMARY where you LIST the monthly $Dollar amounts so they can be printed / copied instead of
just bar graphs.

3. Give us an option of QUARTERLY bills - to reduce our Administration

4. The current 3 page bill wastes too much space / paper - can it be consolidated into 1 or 2 pages - especially when I have so few 'not included' items.

Status: Under Review

Hi @FedUpWithTLS,

Thanks for taking the time to contact us with your suggestions.

Just to let you know, you can receive a PDF bill in your email. If you login into My Account, go to Bill Settings, make sure Email Bill is your delivery type, and detailed bill is your bill type, you should receive a PDF bill, and a link "pay my bill" should appear in the email with the attached PDF. If you have any problems with this, please contact the My Account LiveChat team 

 

In regards to your other ideas, if you hover over the bar graphs, the dollar value does appear, but this is some feedback I will certainly pass on to the Billing team. 

 

The quarterly bill option is not something we will probably be implementing, because feedback from the vast majority of our customers is that a monthly bill is their preffered time incriment. 

 

I really like your idea of including the date and dollar amount of the bill in the subject line of your email, and I am going to reach to the appropriate team with this.

 

As soon as I hear back, I will update you. 

Thanks, again, for your ideas and be sure to keep them coming - they are greatly appreciated. Smiley Happy 

I'd like to request that Telstra have the facility where if you have a 24/7 Chat with Telstra while logged in to your account that the past discussions be accessible via our My Account page.  Maybe not all but say the last 6 months.  While I try and remember to keep/save a copy of all discussions I have, it would be beneficial for all if those discussions could be accessible via My Account.

 

Cheers

Status: Under Review

Hi @GregW,

 

Sorry it has been a while since you heard from us. I have reached out to the My Account development team to see if this is something we could possibly implement in the future. As soon as I hear back, I will update you. 

Thanks for your suggestion, and keep the ideas coming. Smiley Happy 

I'd love for the My Account and My Bigpond portals to be merged

Status: Completed
by Community Manager ‎12-07-2012 03:29 PM - edited ‎16-07-2012 04:10 PM

Having two separate logins for the Telstra My Account and My Bigpond portals is annoying. There should be a single place to check on all the products I have with Telstra. (1 touch 1 click etc.)

 

Posted: Tim Casey

Status: Completed

A new type of CrowdSupport

Status: Completed
by kevink on ‎13-06-2012 04:03 AM

 What if we were to change how we use this crowdsupport website? Currently it feels like your typical forum just skinned slightly nicer. Most users I would assume more than 50% come here to make one or two posts about a problem they are having and then leave never to return. And then on the other end you have people who practically live on here (not telstra employees). Now I'm not saying open up available topics to include an "off topic" section, I would probably not come to Telstra's forum to talk about cars. But something more....

 

I like this idea of the "idea exchange" I think its great and a step in the right direction. We should allow users to come up with well thought out detailed ideas and users can vote on what a majority of us would like to see.

 

Users need some kind of interesting features or incentives, something to keep them coming back. What if we could exchange all of our hard earned Kudos points for something else besides a change in ranking title. After all those really don't mean much...

 

We need a STRONGER community, not a telstra employee help forum because if I wanted help from a Telstra employee I would call, live chat or email them.

 

 

Status: Completed

Unread Threads

Status: Under Review
by on ‎28-08-2012 12:13 PM

Hello! Smiley Very Happy

 

If there's not a feature that I can't find for it already, it can sometimes be tedious going through 15+ pages of threads that I've posted on / most recent threads. An option to look through all threads with new posts and methods in which to sort them would be amazing for those of us who like to check each and every thread for possible places to contribute =P

Status: Under Review

Hi @Lathania,

 

Just letting you know that we are considering this suggestion as part of our CrowdSupport redesign that will be occuring over the next few months. Smiley Happy 

 

 

Fitbits and Stay Healthy with Telstra

Status: Completed
by on ‎09-09-2015 08:46 AM

I was thinking the other day, and discussing with my Seniors class about using technology to monitor your health, acheive health or weight goals (mostly because my doctor is always on my case no matter how good I am Smiley LOL )

 

I have a Fitbit Charge +HR, and I'm really happy with it.

 

So it got me thinking.  How about Telstra offer Fitbits, or an alternate with Mobile Phones purchases or plans. Match the wristband with the colour of the mobile, or offer a choice. Promote it as a way of promoting fitness with Telstra.

 

Apple, Microsoft, Samsung, they are all coming out with smart devices, especially fitness promotion.

 

However, the social aspect of promoting fitness with Telstra seems to me to be something that would be a positive to the Telstra community.

 

Might even be a short campaign you could run.

 

 

Status: Completed

Suggested Ranking Badges

Status: Completed
by Community Manager on ‎26-03-2012 01:40 PM

Hi all,

 

As part of the CrowdSupport Community Forum’s evolution, we are looking to update the ranking badges and would like to know what our member are thinking. In the simplest terms, our team want to better recoginize participation and promote helpful behavior. 

The section below illustrates some of the enhanced badges.

 

rank-icon-super-star.png Honored Contributor

rank-icon-mega-star.png Esteemed Contributor

rank-icon-rock-star.png Respected Contributor

rank-icon-all-star.png Trusted Contributor

rank-icon-100-star.png Super Contributor

rank-icon-10-star.png Senior Member

rank-icon-01-star.png Occasional Visitor

rank-icon-newbie.png New

 

I recognize many community members will ask what the criteria is for achieving each rank in the hierarchy however to eliminate the likelihood of system abuse, we have decided not to publicize the exact ranking criteria. My suggestion is continue contributing and you will naturally progress but as a guide of some of the elements which we take into consideration as a general guide.

 

  • Kudos Given
  • Kudos Received
  • Length of Time on the Community
  • Number of logins
  • Posts marked as “Accepted Solution”
  • Total number of Posts (minus deleted posts)
  • Total Number of Tags applied throughout community
  • Time spent online in the Community Forums

 

Let me know your comments, suggestions, or feedback on these and i will provide further updates in the future.

Status: Completed
I hope you like your new profile badges.

With the NBN, and a bunch of customers on Telsra using the Gateway 797v3 and 799MAX, both capable of doing SIP, wouldn't it be cool to have my mobile phone, while at home participate via that?

 

My XperiaZ 1 has SIP capability (and a lot of new mobiles also do this).

 

What would be cool would be to allow me to make mobile calls at home via the SIP as though it was a normal landline phone in my home.

 

Obviously when away from home, normal calls.

 

It would encourage customers to put their mobiles onto the single bill maybe?

 

Or at least it might be a differentiator for Telstra, and encourage them to take up the NBN with Telstra.

 

 

 

 

Status: Not_Likely

Hi @Wanglese,

 

Apologies that we haven't responded to this thread in a while.

I have recently followed this up again, and while the mobile development team will not be releasing SIP details, they have indicated that the Telstra T-Voice App does link to these modems via Wi-fi and offers similar functionality as an alternative.

 

Hope this helps.

 

Thanks

"Get Back In Touch" email is a great idea of re-contacting the Telstra consultant after an issue etc has been addressed (it saves a lot of time repeating oneself all over again!!).

 

However, can be more than confusing if customers phone Telstra to  (a) Discuss more than one issue requiring different departments and/or (b) are referred to another technician re. the same issue.  In both these instances, the customer receives more than one "Get Back in Touch" email - too confusing! I don't know about anyone else?? but I can never work out what email refers to what conversation I had or with who, and end up deleting them all.

 

My suggestion is - Can't there be a simple word reference stating what the call was about on these emails to make the above much easier???

 

e.g.

 

"Thanks for your time today. I hope I’ve addressed everything regarding your Tbox

Should you need to follow up, your reference number is

INT x-xxxxxxxxxxxxxx"

 

OR

 

"Thanks for your time today. I hope I’ve addressed everything regarding connection problems with your internet

Should you need to follow up, your reference number is

INT x-xxxxxxxxxxxxxx"

 

Any other thoughts, anyone??

 

Status: Planned

Hi @Chezza52 and @DrQ,

Sorry it's been a while since we have updated you on this. Just wanted to let you both know that I have heard back from the Program Lead of the "You Have My Name" program, and they have let me know that they are introducing a new process to avoid the confusion you mentioned in your posts. As soon as I have more information, I will update you further. 

Thanks for your suggestion, and keep the great ideas coming! Smiley Happy 

Would it be possible to add a link to CrowdSupport from our MyBigpond home pages?  It would make it a bit easier to navigate to CrowdSupport when we wanted to look at the current ideas and so on.

Status: Completed
Its not the homepage but we have added a link to Crowdsupport from the Bigpond help centre. http://go.bigpond.com/help/?ref=Net-Header-Help-Overview

Publishing the rank ladder

Status: Planned
by on ‎26-03-2012 02:09 PM - last edited on ‎27-03-2012 09:41 AM by Community Manager

Looks great Yannick.

 

Publishing the 'ladder' and also making it more visual will, in my opinion, allow newer posters to quickly and easily identify those who are most active in the community - especially when reading replies in their own threads.

Status: Planned

Hi @Kalak,

 

Just an update on these great suggestions - we are looking at some pretty dramatic changes with how our ranking is visualised with the planned CrowdSupport redesign in the first half of this year, so will definitely be incorporating your suggestions. 

Thanks - and if you have any further ideas, please don't hesitate to reach out

Community Knowledge Base

Status: Planned
by ‎29-08-2012 01:38 PM - edited ‎29-08-2012 01:59 PM

Hey

 

On the "Community knowledge base" home page can the following be done to help users locate articles easier;

 

1) Place the navigation bar where the "top contributors" bar is located currently (on the top of the page)

2) Change the "Navigation Bar" to be the same as the one located on the "Crowd Support" home page

3) Remove the filters because if the navigation bar can be changed than there would be no need for it.

4) Have the articles located under the same categories as they would be shown on the "Crowd Support" home page.

 

Cheers Smiley Happy

 

Edit: It would also be helpful to have a link or something from an article where you can send a message to the contributor who posted the article and mods with a proposed edit to be made.

Status: Planned

Hi @Christos,

 

Just an update that we are looking some radical overhauls to the Knowledge Base in the next few months as a part of our CrowdSupport redesign, so appreciate your suggestions and will be incorporating ones that suit our new design. 


iPhone Usage App

Status: Completed
by Community Manager ‎16-07-2012 04:08 PM - edited ‎16-07-2012 04:09 PM

Create an iPhone App that details not only data usage but also Plan usage (how much call allowance has been used etc.) Would be HEAPS easier than having to log into My Account all the time. There is one already, but it's not made by Testra and so is not overly reliable. One made by Telstra for Telstra Customers would be much more practical and accurate.

 

Posted: Candice Sanders

Status: Completed

It has finally arrived, we have officially launched the new Telstra 24x7™ App for iPhone which is now available in Apple iTunes store, take control and manage your Telstra Personal services on the move. Simply download, enter your My Account details and you’re ready to go!

 

Any question or suggestions about  Telstra 24x7™ App  let us know here

you have won: excluded all old people who have been excluded from society and are forced to trave (just when they need to rest from a hard life - you make it even harder).

There is NO WORKABLE WAY FOR ME TO PAY TO RECHARGE MY PHONE ANY MORE !!

Find me a  SIMPLE WAY TO PAY!!!

Here is the details of 3 hours on the phone with your telstra employees to try to find a way to pay - there IS NONE:

...

And of course, no way to copy-paste those details!

GIVE ME AN EMAIL ADDRESS TO SEND THEM TO!

 

pissed off NoName1

Offer a bill query email fof asynchronous questions about the often incorrect bills
Cheers Cathy

Hi Telstra,

 

I have been part of the voice2text trial that has been happening for the last couple of months.

 

Today i had to get telstra support to turn it off.  Not because I didn't like it, I really did like it, but because everyone (clients and colleagues alike) kept complaining about it.

 

My view is that it is actually quite good, but the biggest issue is that it warns the message leaver that the voicemail will be converted at the end of the personal greeting.

 

If you remove this automatic message, then people leaving a message would be non the wiser and would leave a message which would be automactially converted.

 

I am unsure if there is a legal requirement here, but I would doubt it.

 

Get rid of the automatic message and I think you will find that both your customers and callers will be much happier with the overall service

Status: Under Review

Hi @Kubenk

Just an update to let you know that I have heard back from a Senior Build Specialist involved with V2T, and they are passing on your feedback to the team. 

Will let you know if, and when, I receive any further information. 

Hi, 

 

Apparently ordering Travel Pass' for mobiles is not available in YTT. 

 

The Buy Now link on the the public website with the travel passes takes you to YTT to login but it just takes me to the YTT Home page. I've also pressed the activate international roaming option for the mobile and there was no additional options afterwards. 

 

I went on Telstra chat (via website) for an hour and still wasn't able to find an answer. Apparently Travel Passes are not yet intergrated into YTT. 

 

I want to suggest that this is made available under the mobile and mobile broadband section of YTT. 

 

Thanks. 

 

LT16

Status: Clarification Needed

Hi again, @LT16,

 

Have just been speaking to a Digital Enablement Specialist from YTT, and I just wanted to clarify if you were a small business customer, or a business and enterprise or government customer?

Look forward to hearing back from you. 

SecureLine Mobile Service

Status: Not_Likely
by o_0 3 weeks ago

SecureLine Phone Landlines and Mobile

 

This idea is about consumer privacy

 

This theory is simple

 

To have a front door security pin on your Landline or Mobile when its called by someone.

 

Example

 

You call the number and get a voice service that asks for "pin please" simply enter the pin

and your call isconnected to the person like normal.

 

People who try to call without the pin can not accsess your number while this feature is on.

Status: Not_Likely

Hi @o_0,

 

Thanks again for your suggestion. 

I have heard back from a Mobile Senior Product Manager, and unfortunately, at this time, this is not something they have on the horizon. 

He listed the reasons as a lack of demand for this service, and that typically security for a customer’s service is managed by the handset itself as this protects sensitive data on the device.

 

Thanks for your suggestion, and please continue to post your great ideas, and I will definitely follow them up. 

Hi, 

 

I'd like to strongly suggest that you make a Ubuntu LTS Server Image available for Telstra Cloud Virtual Machine (Shared) users in the CSX Cloud Infrastructure. 

 

I have been a Telstra Cloud user in both CS Utility (In Sydney) and CSX Utility (Shared) (In Melbourne). CSU Had an Ubuntu but CSX does not. 

 

I know a number of CSX users would be supportive of an Ubuntu LTS Server Image in the CSX Environment. 

 

Not sure if this is the best place to put this but since it doesn't have its own Crowd Support space I thought it was the next best. 

 

Regards, 

 

LT

Status: Maybe Later

Hi again, @LT16

 

I have heard back from the product architect and manager in regards to your suggestion. Unfortunately the take up for Ubuntu under CSU was very low, hence the lack of inclusion with CSX Shared. The limited demand and some compatibality issues with VMware with Ubuntu would not support adoption at this stage. We do offer AWS and Azure as an alternative.

 

If there are changes to this decision in the future, I will certainly pass this on. 

 

Thanks so much for taking the time to make this suggestion, and please keep your ideas coming, as they are much appreciated.


Telstra Cloud Services Crowd Support Area

Status: Maybe Later
by LT16 on ‎15-12-2016 03:54 PM

Hi, 

 

I've noticed there is no crowd support area for Telstra Cloud Services. I think you should create one in the Business & Enterprise Area. Like the TIPT Space. 

 

Thanks. 

 

LT

Status: Maybe Later

Hi @LT16,

 

We have looked into our traffic around cloud services, and at this time, we don't have the demand to warrant an entire board, but as cloud computing becomes more popular, I imagine this changing in the future. 

We will definitely keep an eye on this and I will let you know if, and when, this changes. Smiley Happy 

Thanks, again, for your suggestion.