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Kelly8
Level 1: Cadet

Additional Mailboxes

Answered

How long does it take for a request for an additional bigpond mailbox to be activated?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Additional Mailboxes

Normally I tell people to wait a couple of days, and if it's still not working to get in touch with tech support (133933).

It's annoying though, ideally they should work within 15 minutes, and we often only create a new email address/box when we need it - now - not in a couple of days.
If you've found a solution then don't forget to mark that post accordingly.
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Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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4 REPLIES 4
Level 23: Superhero

Re: Additional Mailboxes

I have personally seen it take a couple of days after creation before I could get the login details to start working. How long ago did you create it?
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Kelly8
Level 1: Cadet

Re: Additional Mailboxes

I only created it yesterday.

Level 23: Superhero
Accepted Solution

Re: Additional Mailboxes

Normally I tell people to wait a couple of days, and if it's still not working to get in touch with tech support (133933).

It's annoying though, ideally they should work within 15 minutes, and we often only create a new email address/box when we need it - now - not in a couple of days.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Kelly8
Level 1: Cadet

Re: Additional Mailboxes

Thanks Kalak.

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