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TW46
Level 1: Cadet

Additional Mailboxes

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There is no 'additional mailboxes tab'  showing on screen where all support information says it should be. Can anyone give me a link that takes me to the additional mailboxes set up area for extra bigpond email addresses.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Additional Mailboxes

To set up extra Mailboxes log into Telstra My Account. The link for setting up extra mailboxes is on the left hand side under Plans and Usage. Click on "Manage Your Email Accounts" and then click on Add Mailbox"

 

If the"Manage Your Email Accounts" link is not showing make sure the account for Internet connection is selected in drop down list top centre of page

 

Instructions on how to set up email clients can be found here

https://www.telstra.com.au/support/category/email/set-up/

 

 

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Additional Mailboxes

To set up extra Mailboxes log into Telstra My Account. The link for setting up extra mailboxes is on the left hand side under Plans and Usage. Click on "Manage Your Email Accounts" and then click on Add Mailbox"

 

If the"Manage Your Email Accounts" link is not showing make sure the account for Internet connection is selected in drop down list top centre of page

 

Instructions on how to set up email clients can be found here

https://www.telstra.com.au/support/category/email/set-up/

 

 

Bronson61
Level 2: Rookie

Re: Additional Mailboxes

I have the same problem. Under 'Plans & Usage' > 'Mailboxes' it says "You have reached the maximim nuber of free mailboxes." I only have one. I thought the maximum was 15?

Regards, Matt

Support Team
Support Team

Re: Additional Mailboxes

Hi Matt, you should be able to have more than 1 mailbox. I recommend contacting us online here or calling on 133933 so we can look into this for you.

 

Let me know how you go.

 

-Chris

 

 

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