Level 1: Cadet

Big pond email

My @bigpond.com email has not been working since Saturday October 13 2018. Overnight it just stopped. This is on my iPhone I haven’t tried on my laptop.
I’ve tried re entering password, checking settings. All advice taken from Telstra website. I spent 20 minutes on hold with Telstra, but I had to hang up as I had to go out. So I thought I would try this forum. Anybody having same issues? It did do this about 3 weeks ago and it rectified itself. Any advice appreciated.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Big pond email

Hey @Kiahdee, I'd recommend starting a chat with the team here
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now