Cate2
Level 1: Cadet

BigPond Mail

Since NBN installed I cannot access my emails on my home computer. We have Foxtel so NBN installed alongside the Foxtel cable. Our computer is not WiFI enabled. How can I get emails - BigPond address on my lap top, using Outlook.  I have tried but can’t seem to sort it out.

Help please!

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2 REPLIES 2
Support Team
Support Team

Re: BigPond Mail

Hey Cate2,

 

Just to confirm is the computer you are using able to connect to the internet via an Ethernet cable?

 

When you go to access your emails when connected to the internet is there an error message that is coming up?

 

Have you been able to access these emails via the Webmail service at 

 

https://tel.st/rcujw

 

You will need to navigate to the Telstra Mail service and then enter your email details for access. Let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: BigPond Mail

Can you now access your emails?

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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