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Try logging into webmail here https://tel.st/tedz4 and if not working then it may be an issue with authentication and the password needs to be reset.
If you can get to webmail then there are a few things that can be checked. If you emails are sitting in the inbox then it may be the server settings that are incorrect in the email program and I would suggest trying an alternate email program/app. If not showing in the inbox then check into the folder or email forwarding settings in webmail as the email may be directed elsewhere and not ending up in the inbox to be downloaded.
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