Hi, We operate part of our business applications from AWS. When we attempt to email any bigpond.com addresses, we are met with the following message.
Rejected (184.108.40.206:25:554 5.5.4 [xxx.xxx.xxx.xxx] Amazon EC2 not allowed. Please email firstname.lastname@example.org and provide the IP address of your instance for whitelisting. IB107) (were xxx.xxx.xxx.xxx is our AWS server IP address)
Emailing email@example.com results in a bounceback/NDR
We've followed the guide here https://crowdsupport.telstra.com.au/t5/Broadband-nbn/Why-is-my-email-being-blacklisted/ta-p/76234 ... and found our IPs are not blacklisted by spamhause.
The emails we are sending have valid SPF, DKIM and DMARC records.
Who should we contact at bigpond.com in order to establish this trust?
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firstname.lastname@example.org is the appropriate (and only) contact.
You may need to send the email from a different account (although even with the bounce, the message should still get through apparently).
I'm having the same problem from my church's email server which is AWS based. It is not in any Spamhaus blocklist. The server administrator says bIgpond is blocking all AWS and has failed to respond to a request to whitelist or unblock. I've just sent an email to the bigpond.com postmaster (from my bigpond.com webmail) but I'm not holding my breath for a response.
Wow, I got a response from the postmaster (Brad) saying our sending server's IP address has now been whitelisted. That was quick, thanks Brad! My sending server is still getting the delivery error but I suspect the error needs to be reset. Waiting now for our server admin to confirm.
All fixed. Once our mail server admin cleared the blocked stuff on his end I can once again send to bigpond.com addresses. It only took 1 hour from sending the email to email@example.com for everything to work again. I am impressed!
I am currently experiencing the same issue however we have not received a response form firstname.lastname@example.org and it has been 3 days now. Is there a way we can have this looked into urgently?
I sent my email to postmaster from my bigpond.com email address. Have you done so too?
Same issue here with our business email being blocked. Sent email to bigpond.com Postmaster on Friday but no response yet, followed up again today.
I don't have a bigpond.com email address of my own so sent to them from my gmail, hope they read it.
Otherwise is there any other way people know of getting in touch with the postmaster?
No. The only way of making contact is via email@example.com
I have also tried to contact the bigpond postmaster several times with no response at all. Very frustrating.
I sent an email to Brad (who has been replying to my emails to firstname.lastname@example.org) last night, mentioning this thread, and he replied this morning: "I will get someone from social media to reach out to those in the crowdsupport thread so I can followup on their requests."
I guess you could also try Brad directly on "Tmail-PostMaster <email@example.com>".
Thanks for that. I will try. I don't know how to find the IP address of my email provider to give it to Bigpond though.
You should be able to work out the IP address from the returned error message. Mine looked like this:
Then lookup the sending server IP address using any DNS Lookup service (e.g. https://mxtoolbox.com/DNSLookup.aspx).
Thanks for that... turns out they have 15 different IP address. OMG!! Probably no wonder Bigpond is blocking them.
I got a response back from postmaster and my IP was whitelisted.
Immediately I flushed the mail queue successfully.
Ok,Why would a business as large as Telstra block a whole bunch of subnets, silly way to do email filtering, but anyways they do.
Which now creates another issue, mine and the many domains I host out of AWS are having email blocked/slowed due to this ahhh how can I put it, dull idea.
So to email bigpond from my primary email server(which is blocked) is not a very well thought out process.
Oh PS Telstra, I'm a business customer of yours too.
How to work around this, zero solution, you must email postmaster......but I'm blocked...so HOW???????