CrowdSupport®
Edward81
Level 2: Rookie

Bigpond.com is rejecting emails from office 365

Getting this error message when sending email from Office365 to a bigpond email address

550 5.7.350 Remote server returned message detected as spam -> 558 5.7.1 5B8495C14B27B378 Message content rejected due to suspected spam. IB703

 

There is nothing in the emails that is suspicious. Domain name is not blacklisted. Any emails sent to bigpond.com is rejected

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
10 REPLIES 10
Level 22: Superhuman
Level 22: Superhuman

Re: Bigpond.com is rejecting emails from office 365

Do you have authentication enabled on your outgoing connection?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Edward81
Level 2: Rookie

Re: Bigpond.com is rejecting emails from office 365

Using Office 365, how do you enable authentication?
Highlighted
Level 22: Superhuman
Level 22: Superhuman

Re: Bigpond.com is rejecting emails from office 365

Is that the web version or outlook installed on your computer?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Edward81
Level 2: Rookie

Re: Bigpond.com is rejecting emails from office 365

it's Outlook installed.
Level 22: Superhuman
Level 22: Superhuman

Re: Bigpond.com is rejecting emails from office 365

You'll need to go the mail settings for the account on outlook and enable authentication on the outgoing server SSL enabled and use port 465
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Edward81
Level 2: Rookie

Re: Bigpond.com is rejecting emails from office 365

We're using Office 365, your suggestion doesn't apply. This is a Telstra problem
Telstra (Retired)
Telstra (Retired)

Re: Bigpond.com is rejecting emails from office 365

Unable to send to BigPond Mailboxes should provide information on a few things to check and how to request that your domain/IP range is white-listed. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Edward81
Level 2: Rookie

Re: Bigpond.com is rejecting emails from office 365

Actually spoke to Telstra support, and they suggested that the Bigpond user calls Bigpond support, and request the domain to be whitelisted.
Telstra (Retired)
Telstra (Retired)

Re: Bigpond.com is rejecting emails from office 365

That would not be the correct process as it isn't even hitting the BigPond mailbox, it is being rejected before hitting our server due to suspicious content. 

I would recommend that you follow the instructions provided in my last response if you have difficulties sending to multiple email accounts from your Office 365 domain.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Edward81
Level 2: Rookie

Re: Bigpond.com is rejecting emails from office 365

I've emailed postmaster@bigpond.com, I hope someone will sort this problem soon

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now