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perriko
Level 4: Private Eye

Bigpond mail IS NOT CURRENTLY WORKING

Answered

Telstra/Bigpond mail IS NOT CURRENTLY WORKING - Despite what your service status website says! Call help line.... hold forever! chat line... too busy to respond (please wait and watch our ads).

1 ACCEPTED SOLUTION

Accepted Solutions
kymp
Level 2: Rookie
Accepted Solution

Re: My Bigpond email account is not working.

Been down all morning

 

Wait times on hold> 20mins.

 

Pathetic service.

 

 

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104 REPLIES 104
TWBA
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

same, mine isn't working today either.
school
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

My Bigpond is not working either. What is the issue?

TWBA
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

Telstra says no issue....probably another coverup
neri72
Level 3: Gumshoe

Re: Bigpond mail IS NOT CURRENTLY WORKING

Thank god! I thought I was going crazy after being away and now urgently need to check emails and it keeps giving me an error but I can log in fine to Telstra account. GRRRR!!!
vanessas1
Level 2: Rookie

My Bigpond email account is not working.

I cannot access my bigpond email via my phone or my account.  Only been since today and I haven't changed anything. Is this a national outage or just me.

Jan41
Level 1: Cadet

Re: My Bigpond email account is not working.

want to accessmy emails

neri72
Level 3: Gumshoe

Re: My Bigpond email account is not working.

Mine too and see others are having the same issue so figure there must be a secret problem
Rog2
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Yep bigpond mail off the air  , mine isnt working either, heck of a way to try and run a business with telstra. forget the 10 minute wait time more like 30 and then no good

JackOster
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

Hopeless, and the Virtual Chat is even worse
Shankyx
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Can we get an update here Telstra ASAP.

Can you confirm we can at least still receive mail? I am waiting on a reply regarding a job application. If the reply doesn't go through I look bad to the company!

abthomp
Level 10: Junior Detective

Can't access y mail via Outlook or Telstra

Cannot currently access my Bigpond mail via either Outlook or by logging into my Telstra account

eloco
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Not working here also...

abthomp
Level 10: Junior Detective

Re: Bigpond mail IS NOT CURRENTLY WORKING

Exactly the same problem here. Account is accessible but not e-mail
CR66
Level 1: Cadet

Email not working

Telstra/Bigpond mail IS NOT CURRENTLY WORKING , when I phone they want me to change my setting for my email, saying nothing wrong in our area TOOWOOMBA

Ewi
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

mine isn't working either - does anyone know if telstra has actually this outage

nismo
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Mine's still down
Level 24: Supreme Being
Level 24: Supreme Being

Re: Email not working

There is a outage even online webmail is not working. Try logging into Web mail at link below. If you can't log in then there is no problem with your settings,
https://signon.telstra.com.au/login?goto=http%3A%2F%2Femail.telstra.com%3A443%2Fwebmail
nickf
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

Agreed, Telstra Email is not working, for approx 1hr now.

Not at home on PC.

Not on phone via WiFi.

Not on phone via 4G.

Not via direct connect to Telstra website, then WebMail.

Other email services from Google/Microsoft do work.

TWBA
Level 2: Rookie

Re: Email not working

same, from same area...no bigpond email as well

Yunak
Level 3: Gumshoe

Re: Bigpond mail IS NOT CURRENTLY WORKING

Mine also. Tried the online trouble shooter. It COULD/DID connect to my webmail and returned working correctly response. Tried again and momentarily connected to my primary mailbox but then it "faded" and requested I log in. Could not repeat this but my Thunderbird who kept reporting failed to login showed an instance of a "No Name, No subject" email received in to my primary mail box at that instance. I think everyone is busy on Chat,, disconnected after 20 minutes. Just hoping my emails are not urgent.
markathome01
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

I too am having problems - but - this problem occurs regularly and sometimes it is days before I can login to my email accounts on web, or my outlook, or other providers.   It is SO FRUSTRATING.  I open my outlook 365 for example - the system kicks in and starts trying to update my folders with content then BOOM  the login box asks me to enter my password.

 

Something fundamentally not working in Telstra here (do not get me wrong - I like Telstra - clearly they need to address the recurring problem.

 

Cheers

justlooking1
Level 1: Cadet

Re: Can't access y mail via Outlook or Telstra

Same here. Windows Mail, Samsung Email and Telstra Webmail all having login issues to  bigpond email 

kymp
Level 2: Rookie
Accepted Solution

Re: My Bigpond email account is not working.

Been down all morning

 

Wait times on hold> 20mins.

 

Pathetic service.

 

 

Chaley
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Mine is down too.
angeloghasper
Level 1: Cadet

Re: My Bigpond email account is not working.

Mine was Ok at 8:57am but then went belly up.
abthomp
Level 10: Junior Detective

Re: Email not working

Why is it
1. That the organisation we pay to provide these services doesn't know when it is not providing these services and
2. Why does the organisations "Help" always start with - "it must be a problem at your end"
Their servers have fallen over again. Why can't they just admit it?
nismo
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

I JUST GOT ACCESS TO MINE!
km01
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Has anyone received an update from Telstra yet? This isn't ideal when you're waiting for time sensitive documents to get through!!!
nismo
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Try logging in again, I just got access to mine.
nismo
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

There's still problems though! I can't read messages & can't send.
Shankyx
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Mine is still out... Phone email and webmail on laptop, neither work
HTurn
Level 2: Rookie

BigPond email not working

I can't receive emails!!!!

B73
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Yep, mine not working on any device either.

 

I have tried sending to myself and it doesn't arrive and nothing leaves any device either.

HTurn
Level 2: Rookie

Re: My Bigpond email account is not working.

I can't access my emails either =(
Danara
Level 1: Cadet

Re: Bigpond mail IS NOT CURRENTLY WORKING

Email not working for me either - Sunshine Coast Hinterland
HTurn
Level 2: Rookie

Re: My Bigpond email account is not working.

I had emails until 8:18am then nothing.
LadyK27
Level 2: Rookie

Re: Bigpond mail IS NOT CURRENTLY WORKING

My Bigpond email accounts not working either. I have been in queue for chat for over an hour and can't find out what the problem is. I rely on email for communication as I'm hearing impaired and it is so frustrating when Telstra won't acknowledge problems.
Giorin
Level 1: Cadet

Email failing

Email was receiving not sending via outlook. Now nothing at all. Could see it on webmail before now it says "mail folder can not be retrieved" and now my outlook on PC is empty all my sub folders gone?????? What is going on. Web site kept saying no faults only now does it say faults and it is back timed to 8am.

pp21
Level 1: Cadet

Re: My Bigpond email account is not working.

I have the same issue, can't access from my outlook or via the net. Yet when you look at faults it says there's no issues. I looked at internet faults, I put my address in and says my home phone is out, but my home phone is fine I'm calling bidpond support on it as we speak and it's working just fine.
Tamar
Level 2: Rookie

My password to login to my Telstra Mail has stopped working.

I can still get into my account- just not into my Webmail

BMan57
Level 2: Rookie

Email not working

My iPhone X (ios12) and windows 7 laptop cannot send emails. I keep getting reminders to “enter network password” even though it’s there and I’ve never changed it. I’m in Melbourne. Anyone else having a similar issue?
dweeze
Level 1: Cadet

webmail not loading

webmail continiuous loading symbol. Mail client password not being accepted. What is brokoen?

MissTee
Level 8: Inspector

Telstra mail not working

Being asked for account verification - advised that password has been changed.

This is across all devices. Restarted them and reset modem.

 

My Telstra password lets me into my account but not my email. Short answer is my password has NOT changed.

 

I am in the middle of important business correspondence!

 

Wait time on chat is over 30 minutes and counting.....

NEDAW
Level 1: Cadet

Re: My password to login to my Telstra Mail has stopped working.

I am having same problem
MissTee
Level 8: Inspector

Re: Email not working

Yes, and have just added my 2 bobs worth above (same city also)
Otto7
Level 1: Cadet

Re: Telstra mail not working

Same. I can log into webmail but not any of devices and PC client

MissTee
Level 8: Inspector

Re: Telstra mail not working

I can't even log into webmail directly. I can log in to the general account.
m_j_short
Level 6: Bloodhound

Re: Email not working

I was receiving emails on Apple Mail on iOs devices earlier. Bigpond mail now not working on Outlook on Mac Pro, or apparently now on Apple Mail on iPad. Just the crappest email service, fix it up Telstra, just not good enough for Australia's premier telco.

Problem is, I don't really want to change my email address, might divert for the time being
MissTee
Level 8: Inspector

Re: Telstra mail not working

Email issue Telstra.PNG

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