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Bigpond mail bouncing back

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Receiving the following message on various emails bouncing back:

"This Message was undeliverable due to the following reason:

Each of the following recipients was rejected by a remote mail server.

The reasons given by the server are included to help you determine why each recipient was rejected.

   Recipient: <xxxx@xxxx.xx.xx>

   Reason:   Sender (bigpond.com) has no A, AAAA, or MX DNS records."

Help please - is this something I or Telstra Mail/Bigpond.com can fix?

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Support Team
Support Team
Accepted Solution

Re: Bigpond mail bouncing back

Hi @al_h,

 

Appreciate the concern with the email troubles you have been experiencing. 

 

Is this specifically when attempting to send an email from your Webmail here: https://tel.st/kwdlr or are you using an email client such as Outlook? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team
Accepted Solution

Re: Bigpond mail bouncing back

Hi @al_h,

 

Appreciate the concern with the email troubles you have been experiencing. 

 

Is this specifically when attempting to send an email from your Webmail here: https://tel.st/kwdlr or are you using an email client such as Outlook? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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