CrowdSupport®
_pacific_
Level 2: Rookie

Bigpond users do not receive our emails

We run our own Exchange server and provide email hosting for our customers with almost 200 mailboxes. Recently our clients began complaining about their emails not being delivered to bigpond addresses.

 

I've checked myself and I can confirm that both bigpond.com and bigpond.net.au do not receive emails from my Exchange server. There are no NDRs sent either; emails simply disappear without a trace after successfully leaving our email system (yes, I've checked that).

 

Our domain and IP address are not in any block lists, and there are no issues with our reputation score (it's 100%). We have not changed ISPs lately, and our IP address has not changed. Why would bigpond server not deliver our emails?

 

Is there anyone in Telstra we can talk to about this?

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4 REPLIES 4
Level 23: Superhero
Level 23: Superhero

Re: Bigpond users do not receive our emails

I would recommend looking at this post https://crowdsupport.telstra.com.au/t5/Broadband-nbn/Unable-to-send-to-BigPond-mailboxes/ta-p/753139
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
_pacific_
Level 2: Rookie

Re: Bigpond users do not receive our emails

Thanks, I'm guessing Telstra support have a healthy sense of humour: "if you're having issues sending emails to bigpond.com please report them to postmaster@bigpond.com."

I will have to try sending them from another email address and see how it goes.
Level 23: Superhero
Level 23: Superhero

Re: Bigpond users do not receive our emails

The emails should be able to get through to the post master from the email accounts having the issue. Its designed that way from my understanding that all emails can get through to the post master.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
_pacific_
Level 2: Rookie

Re: Bigpond users do not receive our emails

Just to update this, Telstra Postmaster has replied to my email advising that a fix will be published that will supposedly allow our emails to come through.

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