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HostKicker
Level 2: Rookie

Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

Answered

Hi all.  My first post here.  I hope this is the right board; it was the closest fit I could find after searching elsewhere. 
When I just attempted to reset the password on the second mailbox attached to my account (for my wife to use) it took me to the place where I would change the password for my whole Telstra account.  So, can the additional accounts we add to our bigpond mail have separate passwords from the primary account/mailbox?

Cheers

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

Changing the password for the addition mailbox does not change the my account login. “Enter the details here to change My account login” is a programming error by the web designer who designed the page. I have changed the password on one off my additional mailboxes and it did not change the password on My account login.

 

I noticed the image contains your personal email address so I have notified the moderator to remove image.

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6 REPLIES 6
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

You can have a separate password for each Mail boxes, To change the password on a Mail box log into Telstra My Account, scroll down to Manage Mail boxes, click on the mail box you wish to change and click on the link to change password. Note if you change the password on the primary Mailbox it also changes the password for your internet and Telstra My Account.

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Telstra (Retired)
Telstra (Retired)

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

Hi @HostKicker

 

Just checking back in to see how you went and ask if there is any further help or support needed?

 

-Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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HostKicker
Level 2: Rookie

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

Hi Stef, I've only just seen the earlier reply.  When I first attempted to change the password on the additional mailbox, it was also going to change my Telstra account password too.  I'll try again.

HostKicker
Level 2: Rookie

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

No, when I follow the directions above on the additional mailbox (not my primary mailbox) I'm prompted to change the 'My Account' password

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

Changing the password for the addition mailbox does not change the my account login. “Enter the details here to change My account login” is a programming error by the web designer who designed the page. I have changed the password on one off my additional mailboxes and it did not change the password on My account login.

 

I noticed the image contains your personal email address so I have notified the moderator to remove image.

Support Team
Support Team

Re: Can each of the mailboxes connected to my bigpond account have different passwords? If so, how?

Hi @HostKicker,

 

How did you go with the change of passwords for the additional mailboxes? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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