Solved: Emails Blocked as Potential Spam - Telstra Crowdsupport

Vivo

Hi. We have a quite a few people on our email list who have a bigpond.com email address. Unfortunately, some of the emails we've sent them have come back as hard bounces with this message (or similar):

"Rejected by recipient's email security filter. SPAM 558 5.7.1 5BE038C93C257A5B. Message content rejected due to suspected spam. IB703"

These are people who are either our customers or who opted in to our email list.

How can we prevent these bounces from happening? Since they are coming back as "hard bounces" they are being automatically unsubscribed from our email list.

Yastiandrie

https://crowdsupport.telstra.com.au/t5/Broadband-nbn/Unable-to-send-to-BigPond-mailboxes/ta-p/753139

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

Yastiandrie

https://crowdsupport.telstra.com.au/t5/Broadband-nbn/Unable-to-send-to-BigPond-mailboxes/ta-p/753139

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

Vivo

Thanks!

DOGSNSW

hi. Any emails sent from @DOGSNSW.org.au to @bigpond.com, @telstra.com, @bigpond.net.au etc.. are being blocked and marked as SPAM. Its only for these emails with Telstra issued domains. What can we do?

JessicaL

Hi DOGSNSW, please contact our technical team on 133 933 and they will look into this further.

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Emails Blocked as Potential Spam

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Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Telstra Smart Modem

Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

Re: Emails Blocked as Potential Spam

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