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Vivo
Level 2: Rookie

Emails Blocked as Potential Spam

Answered

Hi. We have a quite a few people on our email list who have a bigpond.com email address. Unfortunately, some of the emails we've sent them have come back as hard bounces with this message (or similar):

 

"Rejected by recipient's email security filter. SPAM 558 5.7.1 5BE038C93C257A5B. Message content rejected due to suspected spam. IB703"

 

These are people who are either our customers or who opted in to our email list.

 

How can we prevent these bounces from happening? Since they are coming back as "hard bounces" they are being automatically unsubscribed from our email list.

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Level 24: Supreme Being
Level 24: Supreme Being
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Re: Emails Blocked as Potential Spam

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Emails Blocked as Potential Spam

Vivo
Level 2: Rookie

Re: Emails Blocked as Potential Spam

Thanks!

DOGSNSW
Level 1: Cadet

Re: Emails Blocked as Potential Spam

hi. Any emails sent from @DOGSNSW.org.au to @bigpond.com, @telstra.com, @bigpond.net.au etc.. are being blocked and marked as SPAM. Its only for these emails with Telstra issued domains. What can we do?
Support Team
Support Team

Re: Emails Blocked as Potential Spam

Hi DOGSNSW, please contact our technical team on 133 933 and they will look into this further.

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