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PlanetPluto
PlanetPluto
Level 4: Private Eye
September

Emails from Hubspot CRM are being blocked

Hi, when emails are sent from our Company CRM, They are not being received by a contact using bigpond email address (my personal one actually). they don't even arrive in Junk folder. Can I fix this? Thanks

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IvanS
Support Team
Support Team
October

Re: Emails from Hubspot CRM are being blocked

In response to PlanetPluto

Hi @PlanetPluto,

 

Has the customer been in contact with our Tech Support team for assistance? They will need to look into any potential issues with the mailbox blocking certain email addresses. 

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PlanetPluto
PlanetPluto
Level 4: Private Eye
October

Re: Emails from Hubspot CRM are being blocked

In response to IvanS

All good now. After raising a ticket, they have installed a new release of their spam filter and this has solved the problem.

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Angela_H
Support Team
Support Team
October

Re: Emails from Hubspot CRM are being blocked

In response to PlanetPluto

Thanks for the update PlanetPluto,

That's great news & excellent to hear.

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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