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jackswift
Level 1: Cadet

Emails to bigpond are being rejected

Hi

 

We have been having trouble with the message below to all our clients who have a bigpond email address. The two message files we received back are provided below.

 

Details.txt

Reporting-MTA: dns; cp261.ezyreg.com

Action: failed
Final-Recipient: rfc822;clientname@bigpond.net.au
Status: 5.0.0

 

Untitled Attachment.txt

Return-path: <name@ourcompanydomain.com.au>
Received: from [101.116.85.79] (port=60261 helo=SERVER)
by cp261.ezyreg.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim 4.91)
(envelope-from <name@ourcompanydomain.com.au)
id 1iSFfI-00Cavc-Db; Wed, 06 Nov 2019 18:23:40 +1100
From: <name@ourcompanydomain.com.au>
To: "'Client Name'" <clientname@gmail.com>,
"'Client Name'" <clientname@bigpond.net.au>
Subject: Invoice
Date: Wed, 6 Nov 2019 18:23:36 +1100
Message-ID: <010c01d59473$1d689240$5839b6c0$@ourcompanydomain.com.au>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_010D_01D594CF.50D97F70"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AdWUcvYBN7fYVEx5TemxPMx0/8MgQw==
Content-Language: en-au
X-Exim-DSN-Information: Due to administrative limits only headers are returned

 

All our emails are under our company domain and we would only send one or two of these per day - probably less.

 

We have some urgent emails to these clients which really need to be sent before next Monday so I would appreciated any assistance with this matter

 

If you require any additional information, please let me know.

 

 

 

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1 REPLY 1
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Level 22: Superhuman
Level 22: Superhuman

Re: Emails to bigpond are being rejected

You'll need to email postmaster@bigpond.com from memory with the above information so that can resolve the issue. Not sure what there response time is though.
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