Level 1: Cadet



I have an Asus laptop and a Samsung phone and my Bigpond emails are only being shown from the past few weeks. When I went into the Telstra shop all my emails are being shown on their system. They told me i had to make an appointment but i didn't have time. Can someone tell me how to fix this asap please?


Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Emails

Are you logging in through webmail, or using an app to access your emails?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Emails

Go into the email app settings on the phone and change the Email sync period. It is probably only set to 14 days. If this is also occurring on Laptop check the sync period on the email client on the laptop.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now