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Nan59
Level 1: Cadet

Group email

I cannot receive a group email from a friend but I can receive an email from her when it is just to me. Can someone help me please

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7 REPLIES 7
Support Team
Support Team

Re: Group email

Hi Nan59, 

 

Appreciate the concern with your email not receiving the group email option. 

 

Does the email land in your junk folder at all? If there are a few email addresses included in the group email, it might be treating it as potential spam. 

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Nan59
Level 1: Cadet

Re: Group email

No. I checked my junk folder and not there.

Support Team
Support Team

Re: Group email

Thanks for letting me know, are you using an email program to manage your emails? Please try using our troubleshooting tool via https://tel.st/5r4xl;

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Nan59
Level 1: Cadet

Re: Group email

I get a "404 Page not found" error when I click on link. I am using an Apple MacBook Air and the Apple mail program to access my mail.

Support Team
Support Team

Re: Group email

Hi Nan59,

 

I do apologise for the link provided, I see it does come up Error 404. Can you please try https://tel.st/6tf5t. It leads to Apple Mail Support.

 

Please do let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Nan59
Level 1: Cadet

Re: Group email

Sorry. I get a 403 Forbidden screen.

Support Team
Support Team

Re: Group email

Can i ask Nan59 if you have tried clearing your cache and cookies and then tried using a different browser to access the above link? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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