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RexBasher
Level 1: Cadet

How to contact bigpond email server tech support/whitelist

HI there,

 

I am hoping to find out how to contact the support department for Bigpond's email servers especially someone who deals with email blocking or whitelisting.

 

I have a business where we are sending our Bigpond customer legitimate emails confirming their holiday bookings with our business but Bigpond is rejecting them as suspected spam.

 

How do we get that fixed??

 

Appreciate any assistance.

 

 

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4 REPLIES 4
Level 21: Augmented

Re: How to contact bigpond email server tech support/whitelist

Can you check that the problem is not on your end, your server might be black listed, this can be common if you are on shared server.

Here is some information related to google emails but might help

http://www.rackaid.com/blog/gmail-blacklist-removal/
RexBasher
Level 1: Cadet

Re: How to contact bigpond email server tech support/whitelist

HI Glenn,

 

Thanks for your reply.

 

The email address is definitely not blacklisted and we have checked our spam filtering system & they advise it is not them blocking it.  They stated that it was definitely blocked by bigpond as only emails going to bigpond addresses are being blocked.

 

Cheers

Telstra (Retired)
Telstra (Retired)

Re: How to contact bigpond email server tech support/whitelist

Hi RexBasher, 

 

Are you able to try sending a text only email without any attachments or links in the body and see if they go through.

 

It's possible that you are using shortened URL's in the email that may be blacklisted.  Emails sent to or from BigPond accounts, may be blocked if they contain links using certain URL shorteners and affected emails will be rejected and receive a bounceback message.

 

For more information please see the following web page: http://crowdsupport.telstra.com.au/t5/Bigpond-Email-Inc-Windows-Live/I-m-getting-an-Error-related-to...

 

- Ben 

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RexBasher
Level 1: Cadet

Re: How to contact bigpond email server tech support/whitelist

HI Ben,

Thanks for your reply.

I will find out the exact content that they are sending but it is strange that only emails sent to bigpond.com addresses are being blocked.

The response is Backend Replied [c7340355.0.222.00-386.626.s16p02o141.mxlogic.net]: 5.2.0 GnKR1q0081PBT8001nKRed Suspected spam message rejected. IB703 (Mode: queuesafe)

Hope that helps.

Cheers

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