CrowdSupport®
Highlighted
Balartzi
Level 2: Rookie

Keeping both bigpond email addresses if moving to another provider.

Answered

I have one main bigpond email and my wife an extra paid bigpond email on the same account. Can we retain both of these for 12mths (at no cost) if moving to another provider?

1 ACCEPTED SOLUTION

Accepted Solutions
Balartzi
Level 2: Rookie
Accepted Solution

Re: Keeping both bigpond email addresses if moving to another provider.

Thanks Jupiter,

I just rang Telstra accounts and they have confirmed that we will have both emails continued for 12mths (free for both) after disconnection tomorrow. Hopefully this will be correct. Will see after disconnection.

Cheers

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Keeping both bigpond email addresses if moving to another provider.

You will need to speak to a consultant about that. The primary email address is free for the first 12 months, but I think the other email addresses attract the fee.

 

You also need to notify Telstra prior to the migration of your services that you wish to retain the addresses.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Balartzi
Level 2: Rookie
Accepted Solution

Re: Keeping both bigpond email addresses if moving to another provider.

Thanks Jupiter,

I just rang Telstra accounts and they have confirmed that we will have both emails continued for 12mths (free for both) after disconnection tomorrow. Hopefully this will be correct. Will see after disconnection.

Cheers

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now