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DW10
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

message to enable PM
kmdk
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Posting so that I can send a PM.
abaj
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

I am also having this problem and I am trying to send a private message to you with the details requested in the solution at the top of this thread

However I have just joined  this forum and don't have sufficient privileges to send a pm. What can I do?

Working for a not-for-profit organisation
abaj
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Ah, so If I has read the second page of this thread i would have found out that posting would let me send a pm.
Working for a not-for-profit organisation
KalamAzad
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

we experienced the same issue , followed the steps in the following post. got it resolved

We will raise a request to our engineers provided that you send the following details via Private message to Kenobi, AlistairQWA or myself.
•Sample dates & times of when the error is happening.
•Sending domain/address
•If you are attempting to send to addresses at bigpond.com or bigpond.net.au or both.
•An approximate of the volume of emails that are attempting to send per hour to us.
•The source IP of the sending server if possible.
•Justification of the request
•Contact details

Once we receive this information, an escalation will be raised and we will provide you with updates as they are provided to us.

- Shelly
Baxi
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Posting to get updates same issue as everyone else... But apparently no problem if you talk to telstra technology support.. Just a joke.. Telstra you need to get this sorted.. Thousands of people effected and income loss is on you...
Jenny
RJE
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Just posting so I can PM
Myopengarden
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Hi Telstra Support
Another Monday morning and another 800 emails bounced back to me by bigpond users! I am getting so much flack from my subscribers that have bigpond accounts its driving me to drink.
I have sent the details of the problem like many many others by PM and really need you guys to undo whatever you have done to your spam filters that has caused this grief.
At a personal level i am finding that friends can't even send me an email with a link in it without it bouncing.
Your urgent assistance required.
Andrew
www.myopengarden.com.au
vi4
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Just posting so I can PM
Masterplatt
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Posting so I can PM
Masterplatt
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

posting so I can PM
ts2810
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

I'm posting a message so I can PM you my details.
Just here to get my email issue fixed
D2SL
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Posting so I can PM.
Myopengarden
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Thank you Telstra support. Problem with rejected emails solved for our websites bulk emails (myopengarden.com.au & igarden.com.au).

It seems that Telstra's anti-spam vendor had blacklisted our emails and they had to get our websites off their list. (It's a bit puzzling that the error says suspect content but heh ..)

In fairness to Telstra once I had sent the details via PM to them they did resolve the issues albeit over a couple of weeks. (I waited a couple of days since the "fix" to make sure our regular email dispatch went out early Monday morning - all good)

DerrickS
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Hi!

We are experiencing a similar issue - the error message we get is "554 Connection refused - IB115. xxx.xxx.xxx.xxx is blacklisted. If you believe this to be in error, please contact postmaster@bigpond.com". Tried writing to postmaster@bigpond.com, but received no response.

I also tried to send you a private message, but forum system just gives me a blank screen.
Alpine
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Sorry to piggy back your thread, but it's clear to me that Telstra has made some sort of change that is affecting numerous customers (me included) in exactly the same way, without any change being made at the customer end. Time to acknowledge it, Telstra, and fix it?
Highlighted
JaymeMcQuaig
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Reply to enable PM
viScana-41H
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

HELLO,can u please provide me with a solution of html can beeing inbox
MelH1
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Posting so I can use PM

choicemmaus
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Hi, I've submitted this twice, it's been weeks, how long does the process take?
Support Team
Support Team

Re: Message content rejected due to suspected spam IB703

Hey choicemmaus, the only other suggestion I can make would be to ensure all PCs sending the emails are virus free; and confirm that you are using a registered business email address so as to not trip so many filters.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

competition
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

post so can pm
Technical Support
Technical Support

Re: Message content rejected due to suspected spam IB703

@choicemmmaus can you please send me a private message with the details that you have previously emailed to the postmaster? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Ben73
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

This is pathetic from Telstra.

I'm having to search through Google, find this thread, create a personal account, post this message and then submit my company's email server details all because Telstra obviously don't use a globally recognized, publicly searchable, anti-spam provider which provide avenues to automatically have your email servers removed from any blacklist if they are incorrectly flagged.

There's 2 pages of posts here spanning 6 months. Is this seriously the only avenue Telstra provide to fix a problem they clearly have caused by implementing a poorly built system?

This is not to be confused with all the other threads regarding bounce backs for all the other bigpond domains...

ELHousni
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

(24-04-2018)
Sending domain/address = sachinjapan.com/192.3.45.107
192.3.45.107
200/h
0
SMTP service denied: "554 Connection refused - IB115. 192.3.45.107 is blacklisted. If you believe this to be in error, please contact
postmaster@bigpond.com
" received from extmail.bigpond.com (203.36.137.234) while connected from sachinjapan.com (192.3.45.107) to extmail.bigpond.com (203.36.137.234).
i used to sent notifications email to my bigpond subscribers on my website, suddenly i had this error from your blocklist bigpond i d'ont know why , i had checked my ip if it listed MX Toolbox lookup, SORBS and Invaluement, spamhaus, but it isn't.
Ben73
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

When should I expect this to be fixed?

 

I have followed the "solved" post at the top of this thread and haven't heard a thing.

 

 Edit: Actually I can't follow the "solved" post as I get a bounceback from postmaster@bigpond.com

 

*facepalm*

AJP2
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

message to enable PM
wizard
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

I've sent email but haven't got any response yet
tiggerificred
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

Replying so I can PM

lau01
Level 1: Cadet

Re: Message content rejected due to suspected spam IB703

replying to PM

Goodbye Excess Data Charges

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