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libby107
Level 2: Rookie

New IMAP email settings don't work with windows live mail

Answered

I just updated my email settings to the new IMAP ones as instructed and it is working on my iphone but I can't seem to get the same settings to work in Windows Live Mail.

 

I get the following error:

 

"The connection to the server has failed"

 

Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

Configuration:
Account: Bigpond
Server: imap.telstra.com
User name: REMOVED FOR PRIVACY but has been entered correctly in windows live mail
Protocol: IMAP
Port: 143
Secure(SSL): 0
Code: 800ccc0e

 

I can't seem to find a straight answer anywhere. Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
libby107
Level 2: Rookie
Accepted Solution

Re: New IMAP email settings don't work with windows live mail

Ah, it's always the simplest thing!

Thank you VERY much, it's working now :-)

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7 REPLIES 7
Level 21: Augmented

Re: New IMAP email settings don't work with windows live mail

Delete the account in and try and add it again and see if that helps
Level 24: Supreme Being
Level 24: Supreme Being

Re: New IMAP email settings don't work with windows live mail

port should be 993 and ssl on

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
libby107
Level 2: Rookie

Re: New IMAP email settings don't work with windows live mail

Yep tried deleting the account and adding in again. I've also completely deleted and removed the old account also but still didn't work.

 

As for SSL settings, I tried that also and got the following error:

 

General authentication failed. None of the authentication methods supported by your IMAP sever (if any) are supported on this computer.

Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

Configuration:
Account: Bigpond
Server: imap.telstra.com
User name: email address
Protocol: IMAP
Port: 993
Secure(SSL): 1
Code: 800ccc0f

Fef44
Level 2: Rookie

Re: New IMAP email settings don't work with windows live mail

Change the Authentication to Clear Text. Secured Authentication doesn't work but text fixed it for me.

libby107
Level 2: Rookie
Accepted Solution

Re: New IMAP email settings don't work with windows live mail

Ah, it's always the simplest thing!

Thank you VERY much, it's working now :-)

lmstearn
Level 5: Eagle Eye

Re: New IMAP email settings don't work with windows live mail

Turned up the firewall settings to "high" on the TG797n v3 Eco Gateway router and the IMAP server on Bigpond returned the same Network Error: 

 

Unable to send or receive messages for the Mail.bigpond (username) account. Header download for the 'Deleted' folder did not complete. The connection to the server has failed.

Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.
Server: 'imap.telstra.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: IMAP
Port: 993
Secure(SSL): Yes

Back on "normal" there's no problem!

Crowd Support? What about support for the masses?
Level 24: Supreme Being
Level 24: Supreme Being

Re: New IMAP email settings don't work with windows live mail

High firewall setting will block email traffic
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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