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rockyzone
Level 1: Cadet

Not receiving emails on Outlook or Webmail!!

Answered

Hi all

 

I am now having the issue for approx 3 weeks, not receiving emails in my inbox on my desktop. This is Telstra webmail 'apparently an error has been detected and your mailbox may need to be repaired"

 

I have spoken with tech support with no avail, i have tried the troubleshooting solution not helping

 

I can send emails without problems, i can receive my emails on my Smartphone.

 

This is really annoying as i am a paying customer

 

Since this new webmail Telstra has installed it is basically CRAP

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Not receiving emails on Outlook or Webmail!!

If you can still receive emails on smart phone then it is not a problem with Telstra Web Mail but your email client.

 

Have you checked to see if is set up correctly as per the link below.

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

If set up correctly try uninstalling and then reinstalling on your email client.

 

If that doesn't work and you are using outlook try using the outlook repair tool as per

 

https://support.microsoft.com/en-au/help/2534513/how-to-find-and-run-the-inbox-repair-tool-in-outloo...

 

 

View solution in original post

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Not receiving emails on Outlook or Webmail!!

If you can still receive emails on smart phone then it is not a problem with Telstra Web Mail but your email client.

 

Have you checked to see if is set up correctly as per the link below.

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

If set up correctly try uninstalling and then reinstalling on your email client.

 

If that doesn't work and you are using outlook try using the outlook repair tool as per

 

https://support.microsoft.com/en-au/help/2534513/how-to-find-and-run-the-inbox-repair-tool-in-outloo...

 

 

View solution in original post

Elle-Gee
Level 1: Cadet

Re: Not receiving emails on Outlook or Webmail!!

We modified email server settings to match Telstra settings and were still unable to receive emails. Its not until we ran a repair on the pst file, it then worked!
twilsoncrow
Level 1: Cadet

Re: Not receiving emails on Outlook or Webmail!!

Can I ask how you repaired the pst file thanks

twilsoncrow
Level 1: Cadet

Re: Not receiving emails on Outlook or Webmail!!

Should I be using pop or imap wit my @bigpond.com email.  Am reading different things on the forums.  I am able to send email via my computer can not read or receive them on the computer but can see and read them on my iphone and ipad.  Wish I had never loaded Windows 10.  Thanks

Telstra (Retired)
Telstra (Retired)

Re: Not receiving emails on Outlook or Webmail!!

We recommend using IMAP as it will allow multiple devices to sync with the copy stored on the server, including any personalised folders that you create. 

 

- Shelly

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