Level 1: Cadet

Outgoing Mail Server problem when sending from non Telstra ISP

Hi, I have a telstra business POP account with my own domain name ( Everything works fine from work with a telstra internet connection but when I try to send mail from home via another ISP I cannot send emails unless I change the outgoing mail server to the smtp server of that isp. While this works, it is quite fiddly and was hoping to find an easier solution. I have tried the recomended settings from the telstra website as per below.  Any help woud be great, THankssmto tes.JPG

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Support Team
Support Team

Re: Outgoing Mail Server problem when sending from non Telstra ISP

Hi AJ4510,


Thanks for your post.


If you setup your outgoing server as on server port 465 with SSL and username/password authentication you should be able to send mail from whatever connection you are using.


Do you get a specific error message?


What device or email client are you using? 

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