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sarahmarie
Level 3: Gumshoe

Outgoing SMTP Mail Server

Answered

I am trying configure my outgoing mail settings on my iPhone, for sending email through my own domain (not hotmail or bigpond etc).

 

I have used:

 

mail.bigpond.com (tried SSL on and off)

smtp.live.com (tried SSL on and off)

 

And netiher work.

 

Any suggestions?

2 ACCEPTED SOLUTIONS

Accepted Solutions
sarahmarie
Level 3: Gumshoe
Accepted Solution

Re: Outgoing SMTP Mail Server

I also added my own domain server settings (mail.company.com.au) so all three servers were switched on. Then I turned off wi-fi and it seems to be working now.

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Outgoing SMTP Mail Server

Hi Nozza4740d

 

Have a look at the table on this link: http://go.telstra.com.au/helpandsupport/-/email-settings

 

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14 REPLIES 14
sarahmarie
Level 3: Gumshoe
Accepted Solution

Re: Outgoing SMTP Mail Server

I also added my own domain server settings (mail.company.com.au) so all three servers were switched on. Then I turned off wi-fi and it seems to be working now.

Moderator
Moderator

Re: Outgoing SMTP Mail Server

Hi saramarie and welome to CrowdSupport

 

Thank you for coming back to let us know that your issue has been resolved.  I have marked it as an Accepted Solution so that it may assist other users experiencing the same issue.

 

Regards

Deanna 

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Nozza4740d
Level 1: Cadet

Re: Outgoing SMTP Mail Server

I also have had no luck in finding the correct setup for the outgoing mail server.

Any help would be greatful.

 I've tried smtp.live.com  SSL on & off

is there any one correct port that I should be aware of?

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Outgoing SMTP Mail Server

Hi Nozza4740d

 

Have a look at the table on this link: http://go.telstra.com.au/helpandsupport/-/email-settings

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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bonogin
Level 1: Cadet

Re: Outgoing SMTP Mail Server

how can i find out my SMTP server?

 

Telstra (Retired)
Telstra (Retired)

Re: Outgoing SMTP Mail Server

Hey Bonogin,

 

If you put your details in via this link: http://bigpond.com/email-status it will give you the settings for your email Smiley Happy

 

Brodie

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matthewmdaas
Level 1: Cadet

Re: Outgoing SMTP Mail Server

This solution seemed to solve it for

 

using bigpond email address

using a computer based email program like outlook

 

I am using neither

 

my email is my own domain   matthew@mydomain.com.au

and I am using a mobile device, Samsung Galaxy s4.

 

When connected to my home internet (bigpond cable) via wifi all is sweet.

 

When out and about using 4g mobile data connection it wont work.

 

Pulling my hair out. Anyone with suggestions please help.

Padua
Level 1: Cadet

Re: Outgoing SMTP Mail Server

How can I set up my outgoing SMPT Mail Server?
Telstra (Retired)
Telstra (Retired)

Re: Outgoing SMTP Mail Server

Hi matthewmdaas,

 

If your Samsung Galaxy S4 is with Telstra, then the outgoing mail server would be same as those outlined here: http://www.telstra.com.au/account-services/mobile-support/?deviceId=6329&guide=1752

 

 

Padua,

 

I'm not sure which device you are using, but you can find instructions for Telstra supplied Mobile Phones here: http://www.telstra.com.au/account-services/mobile-support/

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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tony55
Level 1: Cadet

Re: Outgoing SMTP Mail Server

can"t sent emails.keep getting the message as: server does not support SSL connection.what do i do to fix the problem?

Telstra (Retired)
Telstra (Retired)

Re: Outgoing SMTP Mail Server

Hi tony55

Can you check your settings against the ones in the link above - you may not have them set exactly right. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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chuky
Level 1: Cadet

Re: Outgoing SMTP Mail Server

well that link was usless. there is nothing there for email settings. incomming and outgoing mail servers.

Telstra (Retired)
Telstra (Retired)

Re: Outgoing SMTP Mail Server

Our FAQs has had an overhaul, so those links won't work any more.

 

You can find the correct settings by logging into: http://www.telstra.com/emailservercheck

 

via the Help FAQs for Email: http://support.telstra.com.au/t5/Email/ct-p/LSP_Email

 

or via this troubleshooting guide: https://www.telstra.com.au/webforms/cares/

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Azza4
Level 3: Gumshoe

Re: Outgoing SMTP Mail Server

whoops. wrong thread

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