CrowdSupport®
Level 3: Gumshoe

TELSTRA WEBMAIL Continuously loading

Since Telstra moved me to their new Webmail my emails continuosly hang as 'loading' and I can not view anything!!

Shutting down the screen, reopening, re-entering password does nothing.

This is Ridiculou!!!

Any help greatly appreciated.

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26 REPLIES 26
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Level 24: Supreme Being
Level 24: Supreme Being

Re: TELSTRA WEBMAIL Continuously loading

Is it loading the page or you're just getting the 3 squares blinking across the screen?

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: TELSTRA WEBMAIL Continuously loading

I get the word 'Loading...' & the rotating circle under the New Email section. with no emails displayed at all.

 

Thank-you for your assistance.

 

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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

I've got the same problem, since 30th August

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Support Team
Support Team

Re: TELSTRA WEBMAIL Continuously loading

Hi everyone, 

 

Are you able to advise which browser you are using, and if it's up to date? 

Also do you get the same issue when trying a new browser such as Google Chrome?  

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Level 3: Gumshoe

Re: TELSTRA WEBMAIL Continuously loading

I had Explorer 11 (which was ok as per Telstra specs for webmail) but it didn't work at all, so had to upgrad to Google Chrome.

 

This 'Loading...' under new emails is all I get through the New Telstra Webmail

 

Thank-you 

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Level 2: Rookie

Re: TELSTRA WEBMAIL Continuously loading

I have been having the same problem and NO ONE from telstra is helping Woman MadWoman MadWoman Mad

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Telstra (Retired)
Telstra (Retired)

Re: TELSTRA WEBMAIL Continuously loading

Hi essgeebee,

Do you mean that you are still having trouble even after changing over to Chrome?

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Telstra (Retired)
Telstra (Retired)

Re: TELSTRA WEBMAIL Continuously loading

Hi HM4,

 

Which browser are you using there? Do you have trouble with any other webpages?

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Level 2: Rookie

Re: TELSTRA WEBMAIL Continuously loading

Same problem.  Inbox & Trash won't load.  All other folders are OK.  Inbox shows message numbers and that does get updated but the messages don't load.  Telstra live chat are unable to help and phone help were also unable to assist.  My account was migrated back on 28/7 and everything was working OK until last week.  It has now been over a week with no emails and no assistance from Telstra.  I have tried all browsers and have no other problems loading other pages.

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Telstra (Retired)
Telstra (Retired)

Re: TELSTRA WEBMAIL Continuously loading

Hi Hisv8,

If you use a mail reader to access your emails do you have a similar problem?

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Level 3: Gumshoe

Re: TELSTRA WEBMAIL Continuously loading

Yes, even after updating to Chrome...

 

My tab at the tob says I have Inbox (22) emails - can sometimes view my emails in my folders,

 

But always 'Loading...' under the New Email section

 

Thank-you for your comments.

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Telstra (Retired)
Telstra (Retired)

Re: TELSTRA WEBMAIL Continuously loading

In that case I would recommend speaking directly to our Technical Support Team on 133933 or via Live Chat:

http://tel.st/gq6m

 

They will be able to run through some troubleshooting and if that doesn't resolve the issue, escalate it further up the chain.

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Level 3: Gumshoe

Re: TELSTRA WEBMAIL Continuously loading

Thanks thedylan,

 

Technical Support have remotely accessed & deemed nothing wrong on my end!

They have escalated the call and now I wait for another 3-5 business days for this to be resolved.

 

Very disapointing service & looking for some compensation.

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Level 2: Rookie

Re: TELSTRA WEBMAIL Continuously loading

Telstra are an absolute joke, what a disgrace, Telstra you should be ashamed.  I am told it is a known issue, a known issue and affecting most of the telstra community who have webmail.  Telstra get your act together, fix it.  6 days to fix an issue??  Dont get that!1

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Level 4: Private Eye

Re: TELSTRA WEBMAIL Continuously loading

I've had this aame issue of no webmail - fialure to load emails for over a month now. Telstra Mail merge has been an utter disaster - get your act together Telstra.

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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

I'm having the same problem with webmail. Continual loading with rotaing circle saying its loading. Its only staterted with with about a two weeks ago. I can see the number of new mail in my inboxx but cant gain access due it "loading"

I'll be waiting to see the solution that Telstra come up with!!!

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Telstra (Retired)
Telstra (Retired)

Re: TELSTRA WEBMAIL Continuously loading

We are aware of slow response from webmail when customers have a large amount of emails stored on the server.  Until we are able to resolve this issue, please try to access your emails via an email program or app instead. 

 

Let me know how you go.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie

Re: TELSTRA WEBMAIL Continuously loading

Thanks for your "advice" but I do NOT have a large volume of emails (well I probably do now because I cannot access them) and I cannot access my emails even through an app.....so again when is this going to get fixed????

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Level 10: Junior Detective

Re: TELSTRA WEBMAIL Continuously loading

If telstra mail is so good why are there so many Thousands of dissatisfied customers. I am one of them mine doesn't work either.
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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

Agree with all comments , having the same issue and have been so disappointed with this email service since the get go .Obviously Telstra need to to fix this issue directly . VERY ANNOYED . Important emails I need to access , from travel info and accounts I chose to get via email . Telstra HELP !!!!!

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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

Just three squares

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Level 3: Gumshoe

Re: TELSTRA WEBMAIL Continuously loading

I gave up with the new Telstra email, a totally horrible thing to try and use, couldn't

stand it.

 

Loaded Thunderbird, like the way it is ACTUALLY LOGICAL to use, will not ever go back.

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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

Hmmm. August 2017 and this is still obviously an issue with Telstra Webmail. I have done everything suggested including https://webmail.bigpond.com/webedge/do/oldlogin. Still timing out. This is a business email address that we were forced into when Telstra migrated old Telstra email addresses from Outlook, so.........NOT HAPPY TELSTRA!
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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

Yes, been trying to read emails for over 4 hours, still can't load them.   What is wrong with you Telstra?     Smiley Mad

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Level 1: Cadet

Re: TELSTRA WEBMAIL Continuously loading

HI, I am getting the three squares constantly on screen...is there something I am missing?

 

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Telstra (Retired)
Telstra (Retired)

Re: TELSTRA WEBMAIL Continuously loading

Hi Craig3352

 

 

I'd recommend giving our 24x7 Technical Support team a call on 133933 so they can assist you with your Webmail concerns. 

 

Kind Regards

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