Highlighted
gnickrapon
Level 2: Rookie

Thunderbird

Answered

Hi,

 

My sister currently has 2 computers in the house with seperate email's. Both are connected wirelessly through a netgear router that is connected to a motorolla surfboard modem. Both email addresses are accessed through Thuderbird. Roughly a fortnight ago, the ability to send emails stopped working on both computers. Receiving emails works fine though. This error pops up when sending an email:

 

An error occurred sending mail: The mail server sent an incorrect greeting: nschwcmgw08p BigPond Outbound [OB105. Connection refused. (ip:address) is listed on the Exploits Block List (XBL). Please visit http://www.spamhaus.org/xbl/ for more information..

 

...this one also popped up once...

 

An (smtp) error occured while sending mail. The server responded: Message rejected.

 

Smtp settings are identical to mine, obviously with diff passwords, usernames etc.

 

I'm thinking it will be a problem with the router but before I go fiddling around with that I'd like to just make sure. Cheers for the help

1 ACCEPTED SOLUTION

Accepted Solutions
Level 18: Intelligence Chief
Accepted Solution

Re: Thunderbird

Hi gnickrapon

 

From what I have read on the website listed in your message:http://www.spamhaus.org/xbl/  I suggest going to http://www.spamhaus.org/lookup/ and entering your IP address: <removed>

 

It will than tell you if your IP address has been blocked, If it has been blocked which I presume it has been you can than follow the steps to unblock it which are listed on the same page.

 

From what my research has shown me is that spamhaus blocks IP address which are identifyed of sending spam emails usally in bulk. There are however alot of cases where IP address are blocked when they should not be in the first place which is bound to happen I suppose.

 

Also if you have other questions in relation to spamhaus here is the link to there FAQs: http://www.spamhaus.org/faq/section/Spamhaus%20XBL

 

EDIT: Removed IP address

- C

 

If you've found a  then don't forget to mark that post accordingly

 

Kudos  Recognise someone for their help by clicking this button on their post

 

Stick around great things are happening in Moderator



If you've found a  then don't forget to mark that post accordingly


Kudos  Recognise someone for their help by clicking this button on their post


Stick around great things are happening in Moderator


 



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
7 REPLIES 7
Level 18: Intelligence Chief
Accepted Solution

Re: Thunderbird

Hi gnickrapon

 

From what I have read on the website listed in your message:http://www.spamhaus.org/xbl/  I suggest going to http://www.spamhaus.org/lookup/ and entering your IP address: <removed>

 

It will than tell you if your IP address has been blocked, If it has been blocked which I presume it has been you can than follow the steps to unblock it which are listed on the same page.

 

From what my research has shown me is that spamhaus blocks IP address which are identifyed of sending spam emails usally in bulk. There are however alot of cases where IP address are blocked when they should not be in the first place which is bound to happen I suppose.

 

Also if you have other questions in relation to spamhaus here is the link to there FAQs: http://www.spamhaus.org/faq/section/Spamhaus%20XBL

 

EDIT: Removed IP address

- C

 

If you've found a  then don't forget to mark that post accordingly

 

Kudos  Recognise someone for their help by clicking this button on their post

 

Stick around great things are happening in Moderator



If you've found a  then don't forget to mark that post accordingly


Kudos  Recognise someone for their help by clicking this button on their post


Stick around great things are happening in Moderator


 



gnickrapon
Level 2: Rookie

Re: Thunderbird


@Christos wrote:

Hi gnickrapon

 

From what I have read on the website listed in your message:http://www.spamhaus.org/xbl/  I suggest going to http://www.spamhaus.org/lookup/ and entering your IP address: 

 

It will than tell you if your IP address has been blocked, If it has been blocked which I presume it has been you can than follow the steps to unblock it which are listed on the same page.

 

From what my research has shown me is that spamhaus blocks IP address which are identifyed of sending spam emails usally in bulk. There are however alot of cases where IP address are blocked when they should not be in the first place which is bound to happen I suppose.

 

Also if you have other questions in relation to spamhaus here is the link to there FAQs: http://www.spamhaus.org/faq/section/Spamhaus%20XBL

 

- C

 

If you've found a  then don't forget to mark that post accordingly

 

Kudos  Recognise someone for their help by clicking this button on their post

 

Stick around great things are happening in Moderator


Thanks for the reply and I'll try this out asap. As I stated in my original post, it's actually my sisters IP address and I won't be able to check it until tomorrow. How do I find her IP? Cheers for the help

Level 18: Intelligence Chief

Re: Thunderbird

The ip address was shown in the error message you posted.

 

IP address: <removed>

 

You may be able to do it without needing to be on your sisters computer I'm not 100% sure.

 

Edit: Removed IP address

 

- c Smiley Happy 

 

 

If you've found a  then don't forget to mark that post accordingly

 

Kudos  Recognise someone for their help by clicking this button on their post

 

Stick around great things are happening in Moderator



If you've found a  then don't forget to mark that post accordingly


Kudos  Recognise someone for their help by clicking this button on their post


Stick around great things are happening in Moderator


 



Level 21: Augmented

Re: Thunderbird

Making this post in anticipation of a Mod removing personal information (The IP address)

Christos is correct, the IP in the error message needs to be entered into the SpamHaus XBL and PBL list to see if it's blocked or not, both lists have options to appeal. PBL is done automatically XBL requires email confirmation. Check both your IP and email address on each list.

If it says you're not blocked but you're getting the message, set up an outlook or thunderbird profile on another computer / internet connection and it should work on both computers. I'm not sure why that step works EXACTLY but I've had it fix several spamhaus issues.

Those guys have been blocking like mad lately.
Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
gnickrapon
Level 2: Rookie

Re: Thunderbird


@Lathania wrote:
Making this post in anticipation of a Mod removing personal information (The IP address)

Christos is correct, the IP in the error message needs to be entered into the SpamHaus XBL and PBL list to see if it's blocked or not, both lists have options to appeal. PBL is done automatically XBL requires email confirmation. Check both your IP and email address on each list.

If it says you're not blocked but you're getting the message, set up an outlook or thunderbird profile on another computer / internet connection and it should work on both computers. I'm not sure why that step works EXACTLY but I've had it fix several spamhaus issues.

Those guys have been blocking like mad lately.

*facepalm* Didn't even think about the IP. Thanks for the tip. If everyone who's quoted that IP could please edit it out, that would be appreciated. Thanks for the tips guys, will do my best to sort it out tomorrow and will post back

gnickrapon
Level 2: Rookie

Re: Thunderbird

Cheers for the suggestions all. Visiting that site ended up doing the trick.

Level 18: Intelligence Chief

Re: Thunderbird

Glad to hear that it worked Smiley Happy 

 

- C

 

If you've found a  then don't forget to mark that post accordingly

 

Kudos  Recognise someone for their help by clicking this button on their post

 

Stick around great things are happening in Moderator



If you've found a  then don't forget to mark that post accordingly


Kudos  Recognise someone for their help by clicking this button on their post


Stick around great things are happening in Moderator


 



Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now