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Bill101
Level 1: Cadet

Transfer of domain name hosting

REcently changed providers to a big pond bundle, was told we could transfer domain names from previous provider over to Telstra - now nobody seems to know how, or have been told you can't,  and nobody from Telstra will call back as promised - still waiting.  Melbourne IT seem to think it is quite easy for Telstra to do this.  Wish we never changed.  Does any body know how to do this.  We have already spent many hours on the phone with Telstra to no avail.

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Ben_F
Community Alumni (Retired)

Re: Transfer of domain name hosting

http://go.bigpond.com/services/domain-hosting/?ref=Net-Head-Int-Hosting seems to Reference T-Suite (http://telstra.com.au/business-enterprise/business-products/t-suite-software/?red=/tsuite ) which is a Business Product, and may suit your needs.

 

Not sure if it will all come on the one bill however.

 

B.

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Support Team
Support Team

Re: Transfer of domain name hosting

Heya Bill,

Firslty, welcome to CrowdSupport Smiley Wink

I am really sorry to hear that you have had such a rough trot trying to get information on whether you can transfer your domain name to Telstra, not a great experience. Smiley Sad

You can most definitely transfer your domain name to Telstra and I have provided links to some useful info on how you can go about and do so below:

Domain Name FAQs: https://go.telstra.com.au/helpandsupport/-/more-information-on-domain-name-services


I'd recommend having a chat with our Business Team if you haven't already via: 


https://livechat.telstra.com/TB:Crowdsupport:Business


Alternatively Bill, if you are still having trouble getting some answers, send me a private message, I'll be happy to assist you further. Smiley Happy
 

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Bill101
Level 1: Cadet

Re: Transfer of domain name hosting

Hey Renee,

Still having trouble - is there anyway someone from Telstra can phone and guide us through the process.  Told by Telstra they would do this as part of package and now no one seems to know anything on how to do this.

Thanks

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