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dj_4012
Level 1: Cadet

Webmail Junk Mail Filtering

The majority of my email messages (including email sent to myself) are being categorised as spam (shows in spam folder in webmail and replicated into junk folder in outlook). I have attempted training the system by repeatedly marking emails from known senders as "not spam". Selected mail is moved to inbox but subsequent mail from same sender is sent to spam.

Categorisation of mail within outlook as not junk does not work as the server is overuling. Similarly moving mail from junk to inbox at the client only works temporarily as the server reprocesses everything going to the inbox. This is obviously a bug in the filtering.

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3 REPLIES 3
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Level 23: Superhero
Level 23: Superhero

Re: Webmail Junk Mail Filtering

You could always try making a rule on the webmail to move all emails to inbox then let outlook do the junk filtering
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  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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dj_4012
Level 1: Cadet

Re: Webmail Junk Mail Filtering

Thanks. The rule sorts of works but the rule definition tool is pretty basic I would need to set up dozens fo individual rules to get even the majority of my email into the inbox.
Level 23: Superhero
Level 23: Superhero

Re: Webmail Junk Mail Filtering

Could make a rule to just move all then let your email client such as outlook do the junk filtering for you.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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